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September 1, 2011 Board Meeting DEPARTMENT OF EMERGENCY MANAGEMENT AND 911 COMMUNICATIONS 230 Government Center Drive, Suite 115 Wilmington, North Carolina 28403 Telephone (910) 798-6920 Fax (910) 798-6925 wlee@nhcgov.com Warren Lee Director Memorandum To: Public Safety Communications Center Policy Board Members From: Warren Lee, Director Subject: September 1, 2011 Board Summary Date: September 2, 2011 A Public Safety Communications Center Policy Board meeting was held on Thursday, September 1, 2011 at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina. MEMBERS PRESENT: MEMBERS ABSENT: Frank Blackley Warren Lee Sterling Powell Harold Heglar Cynthia Deacon Kurt Bartley Matt Davis Dennis Cooper Andre’ Mallette Sharon Vincent Sharon Braxton Rick O’Donnell Leslie Chaney Jon Rorie William Younginer Jerry Brewer Debora Cottle Guests Mike Arkinson, NHC IT Mary Smith,Wilmington PD Chairman Blackley called the meeting to order at 10:06 a.m. Chairman Blackley asked if everyone had a chance to review the minutes from June 23, 2011 and if there were any questions, comments, changes or corrections. There were none. Chairman Blackley asked if there was a motion to approve. Cynthia Deacon made a motion and William Younginer seconded. All in favor; none opposed. Motion passed. OLD BUSINESS: School Coverage Chairman Blackley asked Jerry Brewer to update everyone on the school coverage issue; Jerry stated that they tested a mobile repeater for the schools and they were getting a quote from Motorola. City and County Fire AVL Chairman Blackley stated that City Fire AVL is up and running. Matt Davis said the County was only using vehicle location right now. NEW BUSINESS Mary Smith introduced Sharon Vincent; she is working with City of Wilmington Police Dept. in their IT department. She will be the agency representative for the Board Meetings. Talkgroup Access Debora Cottle had a request for access from Elizabethtown Fire Department for the NHC Fire Primary, Fireground TAC 2-10, PS 1-10. They requested access for Inter-County Mutual Aid; emergencies only. Chairman Blackley reviewed the request and gave approval for access. Activating 10-3 Alert Tones Chairman Blackley asked Jerry Brewer to update everyone on how the 10-3 alert tones worked for the Sheriff’s Office. Jerry stated that there were issues when using the 10-3 alert tones in that everyone did not realize there would be a low audible tone that went off every 8 seconds so that it would allow everyone to know they were in 10-3 status. This is a negative when they are doing tactical searches and don’t need noise. They are looking into using ear buds so the low audible tones do not interfere with their searches. Sheriff’s Primary and Secondary are the only ones using the alert tones. The Sheriff’s Office has also had an issue with the encrypted channels; everyone that needed to could not communicate. Programming these channels requires a security key. The next touch in rebanding will fix this for everyone else. OTHER ITEMS AND REPORTS Sterling Powell mentioned Wrightsville Beach has funding approved for a repeater inside their building. Communications Policy Chairman Blackley stated that they will hopefully have the Communications Policy completed this coming week. 9-1-1 Center Chairman Blackley asked Debora Cottle to update everyone on the 911 Center. Debora informed everyone that the IT Dept had the 21 consoles in the center up and running in time for the hurricane. There are a couple of bugs that are being worked out. The Center will have 12 new people added to their roster all as part time call takers. The added personnel should take the burden off the staff on radio consoles. IT Chairman Blackley asked Leslie Chaney if she could update everyone on IT issues. Leslie said they were cleaning up CAD and there will be administrator training in October. Mike Arkinson stated that County Fire was renumbering units; since the fire districts have changed, fire response will change. Mike said this is time consuming in that they must be aware of what it will affect with the renumbering. OSSI and Debora are working with them since some of the fire fire nature codes are changing. They are going to use a virtual server; which is a carbon or mirror copy of the server. They will complete it and test before the change over so that there is less down time of the server and if there are any issues they will hopefully be found in the virtual server. They can schedule training after the change to review the results before they go live. Mike said the Sheriff’s Office is testing their Mobile Field Reporting next week. They are converting to update old records with the new codes on September 10, 2011. Leslie stated that IT is preparing for the CJIS audit which is in September. Leslie also stated that they had until January 2013 to have the factor authentication and encryption in place. Any mobile MDT must have a second factor for encryption for CJIS compliance. Neither email nor cellular are CJIS compliant forms of communication for Law Enforcement. They will roll out 4G aircards soon for Law Enforcement and Fire. Mary Smith asked if Leslie could send her the information on the HP laptops. Leslie stated that she would but to keep a check on their status as HP was selling their computer division and New Hanover County IT is hold off on their purchasing. They have looked into the tablets but have not made a decision yet. Management Review Committee Chairman Blackley asked if there was anything new with the Change Management and Mike Arkinson said they had two requests for change they are reviewing for Fire Services. Leslie asked if they had a target date for incorporating the Fire changes. Mike said they were hoping to have it completed by October 1st since that is their date to submit to DOI for their insurance rating. Mike said the Review Committee has meetings scheduled for the first Wednesday of every month from 1:30pm to 2:30pm. Mike stated that the City of Wilmington members cannot log onto WEBEX so they are trying to come up with a solution which may require giving County log ins for participants. Chairman Blackley asked if there were any other items. Sterling Powell stated he had talked with Bob Hamlin who asked about the narrow banding and asked if anyone had a date on when narrow banding would no longer be an option. Leslie stated that Mike Cavaluzzi had the date. Chairman Blackley asked if anyone had anything else to discuss. Matt Davis reminded everyone to refresh their machines; the map layers needed to be updated since there are new roads, hydrants, etc, added all the time. There were a couple of their computers that had not been updated in a while and he wanted to make sure everyone else checked theirs and to keep them checked. Leslie asked if anyone had any issues with WEB EOC during the hurricane to please let her know. Genisys’ generator failed during the storm and there was an email failure. Genisys will now have someone available in the EOC during activations. Chairman Blackley asked if there was anything further. No one had anything else. Chairman Blackley adjourned at 10:51am.