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Agenda Packet 02 28 13 Cape Fear Public Transportation Authority AregularlyscheduledmeetingoftheCapeFearPublicTransportationAuthoritywillbeheld Thursday,February 28,2013at12:00pmintheWaveTransitBoardRoomatFordenStation,505CandoSt.,Wilmington,NC 28405.Anagendaforthemeetingispresentedbelow. MEETINGAGENDA 1)CalltoOrder 2)Momentofsilence 3)PledgeofAllegiance 4)Employeesafetyawards 5)WMPOTransportationDemandManagementprogrampresentation15minutes Ms.AdrienneHarringtonTransportationPlannerWMPO 6)Consentagenda05minutes ApprovalofminutesfromtheJanuary24,2013meeting(p.3) 1. Outofcountytravelpolicyrevision(p. 2. Considerationofpurchaseorderforfour(4)vans(p. 3. 7)Publiccommentperiod10minutes 8)CommitteeReports15minutes ExecutiveCommittee,Mr.DavidScheu,Chairman Planning&OperationsCommittee,Mr.HenryAdams,Chair January2013operating&statisticalreports(p. Finance&BudgetCommittee,Mr.GeorgeDolan,Chair January2013FinancialReport(p. FacilitiesCommittee,Mr.JeffPetroff,Chair 9)StaffReport10minutes 2012AnnualReport(p. NEMT Legislativeupdate 10)Oldbusiness05minutes 11)Newbusiness05minutes 12)Adjourn ThenextmeetingoftheCapeFearPublicTransportationAuthorityisscheduledforThursday, March28,2013,at12:00pmintheWaveTransitBoardRoomatFordenStation,505CandoSt., Wilmington,NC28405. SupplementalInformation: 1.RouteModificationAnalysis(p. 2.EmailtoMs.MagellaDuhaime(p. CFPTA Agenda Packet 02/28/20131 CONSENTAGENDA Thefollowingitemsareattachedforconsideration.Abriefexplanationandrecommendation follows: 1)ApprovalofminutesfromtheJanuary24,2013meeting(p.3) 2)OutofCountytravelpolicyrevision(p. In2012theAuthorityadoptedapolicylimitingthenumberofmilesoutsideofNewHanoverCounty thatwewouldtravel.ThechangewasdoneafterconsultingwithNHCDSSregardingoutofcounty Medicaidtransportation.Postaccidentdrugtestingandcustodialissuesconcerningoperators werethemainreasonsforthechange.NHCDSShasseendramaticincreaseinoutofcounty MedicaidtransportationcostsandaskedtheAuthoritytorevisitourpolicy.Inanefforttomeetthe dpolicywouldaddressthefollowing: needsofthecounty,therevise Drug/AlcoholTesting:WewillworkwithMedacand/ortheafterhourstestingfacilitytoidentifya facilityinthetricountyareathatcanbeusedfordrugandalcoholtesting.Onceweenterintoa contractwiththem,operatorscanbetestedwithintherequiredFTAtimeframeatthisfacility. Accidents:Acomprehensiveaccidentkitwillbemadeandcarriedwiththedriveronanoutof countytrip.Thekitwillincludeeverythingthatisneededtoperformasupervisorylevel investigation.Formajoraccidentswherethedriverisnotabletoperformtheinvestigation,the policereportwillbeusedastheagencyinvestigation. CellPhone:Oneortwopayasyougophoneswillbeusedtoprovidetodriverssotheycan . communicatewithdispatchwhenoutofradiocoveragearea ThechangesarecompliantwithFederalTransitpoliciesandprocedures.Approvalofthepolicy changeisrecommended. 3)Considerationofpurchaseorderforfour(4)vans(p. Additionoffour(4)vanpoolsvanstobeaddedtothe!Ò·wš©z·äx­fleetwasapprovedinJanuary 2013.TwoadditionalvanpoolshavebeenrequestedtoexpandthevanpoolfromWilmingtonto Elizabethtown.Thetworemainingvanpoolswouldbeutilizedassparevehiclestousewhile primaryvehiclesarebeingserviced.Theycouldalsobeusedtoexpandtheprogram.Localfunding intheamountof$10,000wouldbefromsalarylagaccruedbynotfillingtheSafetyDirector Approvalofthepurchaseorderisrecommended. position. CFPTA Agenda Packet 02/28/20132 Cape Fear Public Transportation Authority MINUTES OF THE CAPE FEAR PUBLIC TRANSPORTATION AUTHORITY January 24, 2013 Mr. David Scheu, Chair, Presiding MEMBERS PRESENT Mr. David Scheu, Chairman Mr. Henry Adams, Vice Chairman Mr. Don Betz, Secretary Mr. Bill Bryden Mr. Euran Daniels Mr. George Dolan Mr. Chris Hawkins Mr. Kevin O’Grady Mr. Jeff Petroff MEMBERS ABSENT Mr. Jonathan Barfield STAFF PRESENT Mr. Albert Eby, Executive Director Ms. Megan Matheny, Director of Planning & Development Mr. Joe Mininni, Director of Finance & Administration Ms. Jean Smith, Director of Operations Ms. Kathy Williams, Board & Customer Service Clerk CONTRACT MANAGEMENT STAFF PRESENT Mr. Andrew Olsen, Attorney Mr. Chris Greenman, Fixed Route Operations Manager Mr. Jeremy Miller, Fixed Route Maintenance Manager GUESTS PRESENT Ms. Suraiya Rashid, WMPO Ms. Kariba David, Citizen Ms. Shirley Matthews, Citizen Ms. Allegro Sparks, Citizen Mr. Johnny Lewis Jr., Citizen Mr. Ricky Meeks, Citizen CALL TO ORDER Mr. Scheu, called the meeting to order at 12:03 pm The meeting began with a moment of silence followed by reciting the Pledge of Allegiance CONSENT AGENDA Mr. Scheu presented the January 2013 consent agenda for approval Mr. Betz made a motion to approve the January 2013 consent agenda Mr. Bryden seconded the motion which carried unanimously CFPTA Agenda Packet 02/28/20133 COMMUNITY TRANSPORTATION PROGRAM PUBLIC HEARING Mr. Scheu opened the public hearing for the FY 2014 Community Transportation Program grant He recognized Mr. Eby to review the public hearing purpose Mr. Eby explained that the public hearing was to ensure public comment was sought and considered prior to requesting assistance under the CT program Mr. Eby recognized Ms. Matheny to briefly describe the Community Transportation Program and grant application Ms. Matheny stated that the Community Transportation Program provides administrative expenses for the Paratransit Program She stated that the grant would provide $305,998 in administrative support and $103,500 in capital support The administrative support would offset salary and administrative costs for the Authority’s Paratransit program Capital support would provide 90% funding for mobile data terminals used to upload manifests and schedule changes to Paratransit vehicles while they were on their routes The program is funded by FTA and NCDOT, administered and managed by NCDOT Hearing no comments, Mr. Scheu closed the public hearing period for the Community Transportation Program PUBLIC COMMENT Mr. Scheu opened the public comment period Mr. Lewis stated that removing the bus from the Creekwood community could impact the elderly and disabled that live in the area Mr. Eby explained that the Creekwood inner loop was eliminated because ridership data indicated that the areas of highest ridership in the Creekwood Community are at stops on Princess Place Drive The inner loop was eliminated because the route was consistently running behind schedule and alternate restructuring of the route would have a greater impact on passengers Mr. Eby stated that elderly or disabled individuals who may be adversely affected by the route changes could apply for Paratransit services Financial support for those monetarily impacted by the changes could be requested from the Making Waves Foundation Mr. Eby stated that changes to the route would be closely monitored during the transition and the Authority would react quickly to address deficiencies Mr. Lewis stated that the new stop on Oleander Dr. is very inconvenient for passengers that shop at that Foodlion Mr. Eby stated that the stop is challenging due to safety issues crossing Oleander Drive and staff will continue to evaluate the stop Mr. Lewis inquired if the drivers can call in trash overflow at some bus stops Mr. Eby stated that this was currently the case but operators would be reminded to report trash issues at bus stops Ms. David was concerned with the limited amount of connections to Independence Mall, Mayfaire and other areas as a result of the restructures routes Mr. Eby stated that he would arrange for Ms. David to get personal assistance about the new routes after the meeting Ms. Matthews stated that it was a gross injustice to remove the bus from the Creekwood inner loop Ms. Matthews stated that she accesses the bus from inside the Creekwood area and will not be able to walk to Princess Street and cannot afford to pay for the van service Ms. Matthews said her doctors are on the current routes now and they are easy for her to access CFPTA Agenda Packet 02/28/20134 Mr. Meeks stated that there no service to Randall Parkway to serve the IRS and VR buildings under the restructured routes Mr. Eby stated that a route down Randall Parkway would be addressed once construction on Randall Parkway allows consistent travel Ms. Sparks stated that changing the buses to run every hour is very inconvenient especially if the bus is running late or missed Mr. Eby stated that since some of the routes will serve both sides of the street, some inconveniences would be minimized Mr. Eby stated that passengers will become more accustomed to the routes and the best way to access them over time Staff levels to address concerns would be modified to ensure that passengers had access to customer service representatives Mr. Hawkins asked staff to revisit the Creekwood inner loop stops because a lot of elderly and disabled passengers cannot travel to Princess Street and many people cannot afford the Paratransit service Mr. Eby stressed the Creekwood community will be closely monitored following restructuring and staff would be prepared to make suggestions to modify the route if necessary Mr. Betz suggested staff meet with the Creekwood community to find out concerns from the residents Mr. Petroff inquired if there was a process in place to make route changes quickly if necessary Mr. Eby stated that changes would be addressed through the planning and operations committee and minor route modifications could be made quickly EXECUTIVE COMMITTEE Mr. Scheu presented the committee report Mr. Scheu stated that the committee did not meet PLANNING & OPERATIONS COMMITTEE Mr. Scheu recognized Mr. Adams to give the committee report Mr. Adams stated that ridership was up in November and down in December Mr. Adams stated some of the decrease was due to a decrease of funding from agencies that use Paratransit and from reducing trolley service Mr. Adams stated that the new routes and the fare increase will begin February 3, 2013 Additional staff was in place to answer questions about the restructured routes The committee presented a proposal for a Free Fare Day on Monday, February 4, 2013 in order to assist the riders as they transition to the restructured routes No second was needed and the motion carried unanimously Mr. Eby stated that there was a decrease in Medicaid transportation services due to changes in state funding Additional decreases in Medicaid transportation are expected as the state and NHC DSS struggle to deal with rapidly rising Medicaid costs The committee proposed a revised transfer policy for approval The policy would ensure operators are aware of pending transfers from buses that might run late The policy revision was drafted to meet concerns in communication between bus operators concerning transfer passengers No second was required and the motion carried unanimously FINANCE & BUDGET COMMITTEE Mr. Scheu recognized Mr. Dolan to give the committee report Mr. Dolan stated the committee was proposing to reallocate the Authority’s revenue and expenses for FY 2013 CFPTA Agenda Packet 02/28/20135 The committee submitted an amended Budget Ordinance for FY 2013 appropriating total expenses at $8,065,095 Mr. Dolan explained that the projected revenues and expenses were based on the first six months of the fiscal year All subsidies have been approved and their remittance to the Authority had occurred or was imminent No second was required and the motion carried unanimously Mr. Dolan reviewed the December financial report and asked for questions FACILITIES COMMITTEE Mr. Scheu recognized Mr. Petroff to give the committee report Mr. Petroff said that the committee did not meet Mr. Petroff stated that thirteen contractors had been prequalified to bid on the construction of the operations center Construction bids are due on February 14, 2013 and barring extenuating circumstances, a contract for construction was expected to be on the February 28, 2013 agenda Mr. Petroff stated that the committee was working to identify the best way forward with CNG after qualifications for design and engineering were submitted STAFF REPORT Mr. Scheu recognized Mr. Eby to present the staff report Mr. Eby reviewed the Authority’s Legislative agenda for 2013 Mr. Eby said that as a new TMA, the Authority would have to apply for and manage significantly more grants but staff resources were available to meet the new requirements Mr. Eby stated that the State RFP for non-emergency medical transportation has been extended until February 06, 2013 Mr. Eby said that once the state makes a decision regarding NEMT there may be repercussions to the Authority’s Paratransit division Mr. Eby stated that the Authority was not eligible for permanent license plates under legislation passed in 2012 The Authority was able to identify a clause in the general statutes that exempted the Authority from registering the fleet as for hire vehicles The change in legislation is expected to cost the Authority $2,500 annually barring changes in the legislation The Authority will work with the local delegation in Raleigh to seek permanent plates for transit authorities Mr. Eby stated that at the state level, human service funding could be in jeopardy in which includes public transportation funding Mr. Eby requested board members speak to legislators about supporting public transportation Mr. O’Grady asked Mr. Eby to compile a listed of legislative talking points for elected officials to use as a reference when talking to legislators MAKING WAVES FOUNDATION Mr. Scheu recognized Mr. Bryden to present the foundation report The foundation is seeking approval to increase the Foundation Board from three to five members Mr. Bryden stated that Ms. Christine McNamee and Ms. Emily Swearingen have tentatively agreed to serve on the foundation board of directors Mr. Olsen verified that the foundation bylaws allow the Authority to increase the size of the foundation board Mr. Betz made a motion to accept Ms. McNamee and Ms.Swearingen as the members of the Making Waves Foundation Board CFPTA Agenda Packet 02/28/20136 Mr. Dolan seconded the motion which carried unanimously Mr. Bryden stated that the Foundation is working on a plan to provide assistance to individual requests Mr. Bryden stated that according to the Foundation’s policy, passes cannot be given to individuals and are distributed to human service agencies who apply for assistance Mr. Bryden stated that the Foundation is reaching out to churches to ask if they would manage bus pass distribution and management Mr. Bryden said at the present the Foundation has dispensed a total of $963.20 in public transportation assistance and has a balance of $6,691.86 OLD BUSINESS None NEW BUSINESS None ADJOURN Mr. Adams made a motion to adjourn the January 24, 2013 board meeting Mr. Dolan seconded the motion which carried unanimously SCHEDULING OF NEXT MEETING The Authority’s next meeting is scheduled for February 28, 2013 at 12:00 pm in the Forden Station Board Room Respectfully Submitted, Albert Eby Executive Director /kw CFPTA Agenda Packet 02/28/20137 OPPT001ParatransitOutofCountyTripsPolicyRev002_001 EffectiveDate:February2013 Title: ParatransitOutofCountyTrips Purpose: ParatransittripsoutsideofNewHanoverCountyarenonADAMedicaidtrips.Thispolicydefinesthe operatingparametersforthesetrips,specificallythemaximumdistance.Theseoperatingparameters willensurethatthetripsmeetallsafetypoliciesaswellasremaincosteffective. OutofCountyTripsbaseduponMileage Alloutofcountytripswillbeprovidedtoagenciesrequestingtransportationnogreaterthan300miles outsideofourdefinedservicearea.TheWaveTransitserviceareaincludesthefixedbusrouteandany area¾ofamileoutsideofthefixedbusroute.Outofcountytripsexceeding300milesoutsideofour definedserviceareawillnotbeprovidedbyWaveTransit.Alloutofcountytripsaretobebilledatthe fullyallocatedsharedmilerate. OutofCountyRates ssengerfee.Billablepassengersare Outofcountytripswillbebilledatsharedmilesrateplusaperpa definedaspassengerswhosetransportationcostsarebilledbacktotheagency.PersonalCareAssistants (PCAs)andpassengeraidesarenotconsideredbillablepassengers.Guestsareconsideredbillable passengers. Thecostforoutofcountytripsthatareeighthoursorlessfrompickupatorigintodropoffonreturn tripdestinationis$0.95/sharedmileplus$10perpassenger.Thecostforoutofcountytripsthatare morethaneighthoursfrompickupatorigintodropoffonreturntripdestinationis$1.05/sharedmile plus$10perpassenger. CFPTA Agenda Packet 02/28/20138 Cape Fear Public Transportation Authority CFPTA Agenda Packet 02/28/20139 Monthly Passenger Summary January 2013 Total PassengersFixed Route 140,000 180,000 160,000 120,000 140,000 100,000 120,000 80,000 100,000 80,000 60,000 60,000 40,000 40,000 20,000 20,000 0 - JulyAugSeptOctNovDecJan JulyAugSeptOctNovDecJan 2011/2012 102,962123,455164,847157,260145,050122,366140,314 2011/2012 95,768103,308110,481108,821100,06099,325106,598 2012/2013108,152135,470155,461170,712147,877113,003145,933 2012/2013102,054112,743109,078121,151103,73696,608107,954 Change 5.04%9.73%-5.69%8.55%1.95%-7.65%4.00% Change 6.56%9.13%-1.27%11.33%3.67%-2.74%1.27% Seahawk ShuttleParatransit 8,000 50,000 45,000 7,000 40,000 6,000 - 35,000 5,000 30,000 4,000 25,000 20,000 3,000 15,000 2,000 10,000 1,000 5,000 00 JulyAugSeptOctNovDecJanJulyAugSeptOctNovDecJan 2011/20122011/2012 1,07112,95647,36341,53538,51116,65726,9306,1237,1917,0036,9046,4796,3846,786 2012/2013 81416,51941,25244,01739,73012,60733,1712012/20135,2846,2085,1315,5444,4113,7884,808 Change-24.00%27.50%-12.90%5.98%3.17%-24.31%23.17%Change -13.70%-13.67%-26.73%-19.70%-31.92%-40.66%-29.15% CFPTA Agenda Packet 02/28/201310 Passengers by Route January 2013 Fixed Route No. NamePassengersTransfers 101Brooklyn17,0242,596 102University5,286773 103Central5,255887 104East6,9341,105 105Medical Center16,2031,900 106West13,9061,919 201Independence10,167929 202Monkey Junction15,1971,790 203Trolley4,6510 204Brunswick Connector2,683393 205Longleaf Park6,025474 207Castle Hayne4,623508 TOTAL 107,95413,274 UNCW 701Blue1,374 701Teal2,918 702Green5,316 703Red4,705 704Yelow3,439 705Loop1,410 706Point to Point222 707Red Express 111,213 707Red Express 22,439 709Loop Express 1135 709CMS0 UNCW Total 33,171 Para-Transit Services ADA Passengers 1,122 Non-ADA Passengers 3,686 Para-Transit Total 4,808 TOTAL PASSENGERS 145,933 CFPTA Agenda Packet 02/28/201311 CAPEFEARPUBLICTRANSPORTATIONAUTHORITY MONTHLYOPERATIONSREPORT January2013 FIXEDROUTE MONTHLYFiscalYeartoDate ThisMonth %Change RidershipStatistics Current%ChangeCurrentPrior LastYear TotalBus/TrolleyPassengerTrips1079541065981.27%7533247337572.67% TotalUNCWPassengerTrips331712693023.17%1881101850231.67% TotalFixedRoutePassengerTrips 1411251335285.69%9414349187802.47% AverageWeekdayPassengerTrips608258663.68% AverageSaturdayPassengerTrips216021172.03% AverageSundayPassengerTrips10489965.22% OperatingStatisticsFixedRoute TotalRevenueMiles11155412651111.82%7663998272007.35% TotalRevenueHours7625911616.36%52348579289.63% AccidentsNonPreventable10100.00%9812.50% AccidentsPreventable10100.00%105100.00% PassengerTrips/RevenueMile1.271.0619.86%1.231.1110.59% PassengerTrips/RevenueHour18.5114.6526.36%17.9815.8613.39% OperatorOvertime2.33%2.37%1.81% FareboxRevenue$62,543$59,0065.99%$477,685$438,3948.96% AverageFareperBusPassenger$0.58$0.554.66%$0.63$0.606.13% Fiscal PARATRANSITMONTHLYYeartoDate ThisMonth RidershipStatistics %Change Current%ChangeCurrentPrior LastYear TotalADAPassengerTrips1122172835.07%82271094524.83% TotalNonADAPassengerTrips3686505827.13%269473596725.08% TotalParatransitPassengerTrips 4808678629.15%351744691225.02% AverageWeekdayPassengerTrips22230426.97% AverageSaturdayPassengerTrips306755.22% AverageSundayPassengerTrips5728.57% OperatingStatisticsParatransit TotalRevenueMiles357865595136.04%16727923144627.72% TotalRevenueHours2002367245.48%100131478932.29% AccidentsNonPreventable10100.00%2333.33% AccidentsPreventable10100.00%41300.00% PassengerTrips/RevenueMile0.130.1210.78%0.210.203.74% PassengerTrips/RevenueHour2.401.8529.95%3.513.1710.74% OperatorOvertime1.66%5.22%68.20% SpecialServices GreyhoundTicketSales $1,173N/AN/AN/AN/AN/A AmtrakPassengersOnandOff65N/AN/AN/AN/AN/A CFPTA Agenda Packet 02/28/201312 CAPE FEAR PUBLIC TRANSPORTATION AUTHORITY AMENDED Operating Fund Proforma Schedule of Revenues and Expenditures - Budget and Actual (Non-GAAP) Period Ended January 31, 2013 YearVariance58.00%Current Amendedto datePositive % of Month BudgetActual(Negative) BudgetActual Operating revenues Farebox revenues980,000$ 576,417$ (403,583)$ 58.82$ 96,814 Governmental contracted services * 1,393,480 735,453 (658,027) 52.78 107,622 11,404 (6,096) 17,500 65.17 2,088 Other contracted services 1,323,2742,390,980 (1,067,706) Total operating revenues 55.34$ 206,524 Operating expenses/expenditures Labor 3,884,877 2,028,912 1,855,965 52.23 294,116 Fringe benefits 1,129,228 752,616 376,612 66.65 118,488 Fuel and lubricants 1,192,666 635,404 557,262 53.28 68,648 Vehicle maintenance 703,700 370,507 333,193 52.65 56,627 Purchased services 383,259 229,332 153,927 59.84 71,204 Insurance 249,622 213,323 36,299 85.46 1,737 Advertising 46,200 5,825 40,375 12.61 2,593 Tires and tubes 146,500 71,383 75,117 48.73 8,867 Utilities 65,844 40,546 25,298 61.58 5,984 Shop supplies 20,000 4,504 15,496 22.52 - Office supplies 33,000 16,200 16,800 49.09 2,404 Other operating expenses 210,199 194,636 15,563 92.60 18,737 4,563,188 3,501,907 8,065,095 56.58 649,405 Total operating expenses/expenditures Excess of operating expenses/ (5,674,115) (3,239,914) 2,434,201 57.10 (442,881) expenditures over revenues Nonoperating revenues Federal grants3,097,304 1,499,320 (1,597,984) 48.41 326,777 State grants 867,333 916,432 49,099 105.66 709,338 Operating subsidy from primary government1,185,150 1,187,774 2,624 100.22 8,774 Operating subsidies from other governments524,328 323,355 (200,973) 61.67 - - - - - - Other income 3,926,8815,674,115 (1,747,234) 69.21 1,044,889 Total nonoperating revenues - 602,008686,967$ Excess of revenues over expenditures$ 686,967 CFPTA Agenda Packet 02/28/201313 CC#2'#2'FF'#4'#4 PUBLIPUBLI%%TT 4#4#NN 5252 OO 46#646#6 IONIONAUAU 66 HOHO 44 II 66 YY 20122012ANNUANNU##LLRR'2'2 OO 4646 AuthorityAdoptsShortRangePlanAuthorityMembers Inaneorttoprovidethehighestqualityservicewhichcontinuestomeettheneedsofthecommunity,the (onorableJonathan"ar Á eld Authorityspent2012developingashortrangepublictransportationplanfortheregion.LedbytheAuthority's NewHanoverCountyBoardofCommissioners Planning&OperationsCommittee,theplanwasdevelopedbyNelsonNygaardConsulting (onorableKevin/ '± £¸ Associates,Inc.TheSRTPsetsthestrategicdirectionforthetransit!´³§®±¨³¸ ² WilmingtonCityCouncil developmentovera Á veyearperiod.Theplanassumesthatnoincreaseinoperating revenueswillbeavailable;therefore,theplanprovidesastrategytoimproveserviceswithin Capt.DavidR.Scheu,5 S.(Ret.) theframeworkoftheexistingoperatingbudget.Theplanincluded: Chairman Identi Á cationofserviceneeds,gaps,andopportunities (enry( ­ªAdams Reviewofexistingserviceperformanceandproductivity ViceChairman Recommendationsonservicechangesthatwillimproveserviceforpassengers Don"etz Shortterm Á nancialandcapitalforecasts Secretary Thereportprovidesanoverviewofthestudyprocessandanalysisandprovidesthe William"ryden Á nalrecommendedplanforfutureserviceoverthenext Á veyears,includingspeci Á cations fortherecommendedserviceredesign,a Á nancialmanagementplan,acapitalplan,andadditionalrecommendations EuranS.Daniels tosupportexecutionofhighqualitytransitservices. GeorgeDolan Theprimary Á ndingsofthestudyinclude: Existingservicesareanessentialpartofalivable,accessible,equitablecommunityinWilmington.Theneed Julius#§±¨²(awkins anddesireforserviceswasechoedamongcommentsreceivedfromthepublicandininterviewswithcommunity JereyPetro,PE stakeholders,andwasre Ç ecteanyaspectsofthestudyanalysis.Reliable,convenienttransitserviceprovidesthe dinm communitywiththemeanstoaccessemployment,services,shopping,recreation,andotherdailyneedsaordably, Sta andisacriticalservice. Transitservicescouldbeimprovediftheyweremoredirectandconsistent.Routescouldbesimpli Á edto AlbertEby makethemmoreuserfriendlyandeasiertounderstand. ExecutiveDirector Therearesomeareaswhereridershipisverylow,whileothermarketsareunderserved.Someofthemajor (910)2022035 marketsnotcurrentlyservedareWilmingtonareabeachesandthenortheastareaofWilmington aebywavetransit.com @ Servicefrequency,hoursofservice,anddaysofoperationareachallenge.Mostroutesoperatewithhourly MeganMatheny frequency,andfourroutesoperateevery30minutes.Thisistooinfrequentforpotentialriderswhohave DirectorofPlanning&Development transportationalternativesavailable.Thestudynotedtheneedforlatereveningserviceandmoreserviceon (910)2022057 weekends. mmatnenywavetransit.com @ Challengingandevendangerouswalkingconditionshavemajorimpactsonabilitytousetransit.Numerous JosephMininni,CPA,M"A,CMA respondentsindicatedthatevencrossingthestreettoaccesstransitserviceissochallenginginsomeareasthatit DirectorofFinance&Administration makesaccessingservicesadauntingtask.Duringallphasesofthestudy,therewasasigni Á cantemphasisontheneed (910)2022056 tomakepedestrianaccesstoserviceseasierandsafer. jmininniwavetransit.com @ TheAuthorityunanimouslyadoptedtheSRTPonJune28,2012andimplementationoftherecommendations JeanSmith beganimmediately.Arouterestructuringbasedontheplan Á ndingswasdevelopedbythecommitteewithinputfrom DirectorofOperations thepublic.Implementationofthemajorecienciesandcostsavingmeasurementsproposedarescheduledforearly (910)2022062 2013.TheSRTPisavailableonlineat:http://www.wavetransit.com/Portals/0/documents/SRTP_2012.pdf. Fiscal 9 ear20112012/peratingRevenues&Expenses InFY2012,actualchargesfortransportationservicesrepresentedover1/3ofrevenues.Thispercentagerepresentsthehighestamountofchargesforser vicesonrecord.Chargesforservicesreducestheamountofsubsidiesrequired.TheAuthorityannualauditreportisavailableonlineathttp:// www.wavetransit.com/Portals/0/documents/FY_2012_Audit.pdf FiscalFiscalFiscal 999 earearear201220122012RevenuesRevenuesRevenuesFiscalFiscalFiscal 999 earearear201220122012ExpensesExpensesExpenses WaveTransit,P.O.Box12630,Wilmington,NC284050130,(910)3430106 Page1www.wavetransit.com CFPTA Agenda Packet 02/28/201314 (((ighlightsighlightsighlights201220122012 WaveTransitAnnualReport2012 WavePoolFiscal 9 ear201112/peratingStatistics InMay2012WaveTransitlaunchedtheinitialWavePoolfromWilmingOverallridershipshoweda3.12%increaseover2011.Althoughthe tontoJacksonville,NC.WaveTransitprovidesthevehicle,maintenance,fuelgrowthinridershiphasbeguntolevelo,increasespointtocontinuedsup andinsuranceandemployeeswiththeCityofJackportfortheservicesprovidedbytheAuthority.Fixedrouteridership sonvilleandSoutheasternCommunityCollegepaya(excludingtheSeahawkShuttle)rose7.46%.Paratransitridershipincreased monthlyfarefortheservice.2.17%. InAugust,theAuthoritylaunchedasecondvanpoolfromWilmingtonto Elizabethtown,NCincoordinationwithDanaherSpecialtyproducts.The ElizabethtownvanpoolhasbeensosuccessfulthattheAuthorityisexpanding itbytwomorevans. WaveTransitisworkingwiththeWilmingtonUrbanAreaMetropolitan Planning/±¦ ­¨¹ ³¨®­ ²TransportationDemandManagementProgramto identifyadditionalpartnershipsfortheWavePoolprogram.Foradditional informationontheWavePoolvisithttp://www.wavetransit.com/services/ wavepool.aspx. ParatransitManagerPromotedtoDirectorof Planning&Development InOctober,WaveTransitParatransitManagerMeganMathenywas promotedtoDirectorofPlanning&Development.Meganhas beenwiththeAuthoritysinceJuneof2010.In2011shecom pletedayearlongapprenticeshipprogramwiththeAuthority. OneofherapprenticeshipprojectswastoimplementtheMak ingWavesFoundation,whichshec urrentlymanages.Shealso AmtrakThruwayService establishedtheWavePoolprogramaspartofherapprentice ship.Followingherapprenticeship,Meganwashiredpermanentlybythe OnOctober02,2012theAuthorityjoinedlocalelectedocialsforthe AuthorityasParatransitManager. inauguraltripon!¬³± ª ²Thruwaymotorcoachservice.Thetripincluded remarksfromelectedo MegangraduatedfromtheUniversityofTennessee,Knoxvillewitha cialsinWilmington,Jack Bachelor'sDegreeinPoliticalScienceandtheUniversityofNorthCarolina sonville,Kinstonand WilmingtonwithaMaster'sDegreeinPublicAdministrationwithaconcentra Goldsboroandculminated tioninNonpro Á tManagement.In2006,Meganworkedwithaninternational withastopinWilsonto nonpro Á torganizationteachinggradeschoolinTanzania,EastAfricaandisan meettheAmtraktrain activevolunteerinthelocalcommunity. servingtheeasternsea board. AuthorityAdoptsCompressed.aturalGas Theserviceprovidesa Incoordinationwiththenewmaintenance&operationsfacilityanda linksbetweenSoutheast Ç eetreplacementin2015,the!´³§®±¨³¸ ²FacilityCommitteebeganlooking ernNCto!¬³± ª ²rail intoalternativefuelingoptions. serviceinWilson,NCand Afterevaluatingtheoptionsavailable,thecommitteefocuseditseorts throughoutthecountry. compressednaturalgas(CNG).EngineeringanalysiswasperformedbyCBHF FordenStationservesas EngineeringofWilmingtonwiththecommitteefocusingonpeersystemCNG theWilmingtonhubforAmtrakwithtwicedailyservice.Moreinformationis analysis,Á nancialplanning,costanalysis,fuelcostforecastingandsafety. availableat:http://www.wavetransit.com/services/amtrak.aspx. OnSeptember27,2012,theAuthorityunanimouslypassedaresolution endorsingcompressednaturalgasasafuelingoptionanddirectedthecom mitteetoincludeCNGinitsdesignofthemaintenanceandoperationsfacility. TheAuthorityexpectsthe Á rstCNGbusestobeintroducedinlate2014or early2015.TheCNGreportisavailableonlineat:http:// SU 22 O 466 H'M#-IN)W#V'5 FOUN&#6 ION.DON#6'ONLIN'#6 www.wavetransit.com/about/documentsplans.aspx 999.9#V'64#N 5 I 6.%O///#-IN)9#V'5 OperaonsCenter ,,,ookingookingookingAheadAheadAhead201320132013 The!´³§®±¨³¸ ²longawaitedoperationsandmaintenancecenterwill breakgroundinearly2013.The37,000squarefootcenterwillcombinethe ChallengesAhead maintenanceandoperationsof Á xedrouteandParatransitintoasingle,mod RisingcostsandshrinkingsubsidieswillcontinuetochallengetheAu ernfacility.InadditiontotheCNGfuelingstation,theoperationscenterwill thorityin2013.ChangestoMedicaidTransportationatthestatelevelwillbe includeanemployeewellnesscenter,increasedparking,gasolineanddiesel closelyfollowedaselectedocialsseeknewwaystocontrolexplosivegrowth fueling,anautomatedbuswash,vehicleliftingequipmentandexpanded intheMedicaidprogram. employeeareas. LongtermfundingforMAP21willalsobeafocusoftheAuthityinour or FacilitydesignwascompletedbyBeckerMorgan'±®´¯ ²Wilmington conversationswithlegislatorsinWashington,DC.Instabilityofreliablelong oceutilizinglocalengineering Á rms.The$12,000,000dollarprojectwill termfundingthreatenstheplanningeortsofWaveTransittherebyjeopard createhundredsofconstructionjobslocally.Constructionisexpectedtobe izingthe!´³§®±¨³¸ ²credibilitywithinthecommunity. completeinthesummerof2014. Continuedeortstoexpandservicestounservedandunderservedpor TheprojectisbeingfundedbytheFederalTransitAdministration, tionsofthecountywillcontinueasapriorityoftheAuthority. NCDOTandtheAuthority. WaveTransit,P.O.Box12630,Wilmington,NC284050130,(910)3430106 Page2www.wavetransit.com CFPTA Agenda Packet 02/28/201315 CapeFearPublicTransportationAuthority RouteModificationAnalysis February2013 Background OnOctober27,2011,theAuthorityenteredintoanagreementwithNelsonNygaardtoprepare ashortrangetransitplan.TheAuthoritytypicallyupdatesourshortrangeplaneveryfivetosixyears. Thegoaloftheshortrangeplanwasto{z7;“·zEä›z;­œthemarketsfortransitservicesinWilmington, evaluate(s)theeffectivenessofexistingtransitservices,andprovide(s)recommendationsforthe 1 redesignofservicesoverafiveyeartime­¦“u|Thestudyanalyzedexistingroutes,schedule adherence,coverageareaservicehoursanddaysandexistingplansandstudies.Ingatheringthedata, NelsonNygaardconductedandanalyzedoverfourhundredsurveysfrompassengersandnon passengers.Followingtwopublicworkshopsandtwopubliccommentsessions,andfollowinga onNygaard,theAuthorityadoptedtheShortRangeTransit presentationofthefinalreportfromNels PlanonMay24,2012. Advantagesofaregularlyupdatedshortrangeplanincludemodificationtoroutesthatmaynot beeffectiveoroperatingefficientlyduetochangingdemographics,travelpatternsortheabilityto maintainscheduleadherence.ShortrangeplanningalsoallowssystemslikeWaveTransittheabilityto adjusttomeetavailablerevenuesandprojectedexpenses.Regularevaluationofthesecriticalelements allowstheAuthoritytoretainanaccuratescheduleandprovidethehighestlevelofscheduleadherence andcustomerservice. Followinganalysisoftherecommendedrestructuredroutes,thePlanningCommitteeandstaff begantodevelopaplantoimplementtherestructuredroutes.TheFebruary03,2013timingofthe changeswasmadetocoincidewiththeopeningofanewVeteransClinicinWilmingtonandaproposed fareincrease.Therestructuredroutesweredesignedtoberevenueneutralornotincreaseor decreasetheoperatingcostsoftheAuthority. Issues Implementationoftherestructuredrouteswillresultinslightlyreducedannualvehiclerevenue milesandvehiclerevenuehours.Peakheadwayswillbeincreaseonthreeroutesfromthirtyminutesto sixtyminutes.Thereductioninheadwaywillbeoffsetbybidirectionaltravelonmostroutesthatwill offerapproximatelythirtyminutesserviceonopposingsidesofmajorthoroughfaresdesignedtomimic thirtyminuteheadways.Analysisoftherestructuredroutesanddecreasedheadwayswillbemonitored closelybytheAuthoritythroughpassengerfeedbackandpubliccomment. OnemodificationtothecurrentRoute101wasofconcernduringtheanalysisandahighlevelof ThechangewillnolongerprovideservicethroughtheCreekwood oversightfollowingrestructuring. subdivisionbutprovideservicetotheneighborhoodviaPrincessPlaceDrive. Carefulanalysisofthedataleadingtothechangetothe101revealedthefollowing: {wšÒ·;101isrealignedtoprovidemoreserviceintheNorthsideneighborhoodof downtown,whichcarriesveryhighridership;servicetotheCreekwoodhousingareais providedonPrincessPlaceAvenue{sicDrive}onlyduetolowridershipintheinnerloop(10 2 15ridersperday). NostopsinCreekwoodhadridershipactivityexceedingfiveboardingsandalightingsper 3 daywhichequatesto2½passengersperday 1 WaveShortRangeTransitPlanFinalReport,June2012NelsonNygaard(p.7) 2 WaveShortRangeTransitPlanFinalReport,June2012NelsonNygaard(p.49) 3 WaveShortRangeTransitPlanFinalReport,June2012NelsonNygaard,ProposedScenario CFPTA Agenda Packet 02/28/201316 Scheduleadherenceofbusesonthecurrentroute101showedthevehiclesconsistently operatingbehindschedule Since2008,theWilmingtonHousingAuthorityhadreduceditsinventoryintheCreekwood neighborhoodbysixtyresidentialunits FollowingremovalofdirectservicetotheinnerloopoftheCreekwoodneighborhoodleaves thenearestbusstopsavailabletoCreekwoodonMLKBlvd.andPrincessPlaceDrivewhich willresultinnolessthana½milepedestriantrip(¾milewalktobusstopisindustry standardforaccessibilityofnondisabledindividuals) ParatransitserviceswillbeavailabletotheentireCreekwoodneighborhood ServiceonRoute101willremaintooperateatpeaklevelsofthirtyminuteswhichismore frequentthatallothersixtyminuteroutes Analysis TheAuthorityisconfidentthatthedatapresentedintheShortRangeTransitPlanwas effectivelyandaccuratelyanalyzed.Therestructuredroutesmeetthe!Ò·wš©z·äx­goalsof: Providingcosteffectivetransportationserviceswhichoptimizetheutilizationofpersonnel, vehicles,andotherresourcesandwhichareoperatedwithaminimumofpublicsubsidy Expandingpublictransportationtonewareasofthecommunityasdemandestimatesand populationdensitiesindicatethatservicewillbesufficientlyutilizedwithinestablished servicestandards ToensurethatanychangesimplementedasaresultoftheShortRangeTransitPlandonot negativelyimpactcurrentorpotentialWaveTransitpassengers,theAuthorityisincreasingitsoutreach rmthepublicandensureawarenessofourParatransitprogramsfortheelderlyand effortstoinfo disabledandtheavailabilityofadditionalfaresubsidiesfromtheMakingWavesFoundation. TheAuthorityisassuredthatthegreatestdegreeofduediligencewasexercisedbyits consultant,staffandboardofdirectorsinimplementingchangestotheroutesandthefarestructure. TheAuthorityremainscommittedtoreactingswiftlytoadversitythatmayresultfromanychangesto thedesignofitsroutesandtheservicesofferedbyWaveTransit.WaveTransitstaffhasbeendirected bytheboardtocarefullymonitorallroutechangesaswellaschangestothefarestructuretoensure thatnocitizenofthecommunityisadverselyaffectedbythedecisionsoftheAuthority.Those interestedinaddressingconcernsovertheservicesofferedbyWaveTransitareencouragedtomake publiccommentbeforetheBoardofDirectorsorothercommentstoAuthoritystaff.TheAuthority remainsfullycommittedtoprovidingtransportationserviceswhichmeetthemobilityneedsofthe community,withinavailablefinancialresources. RouteRestructuringTimeline requestfor DraftSRTPPublicdropSRTP&routepublicpublicrestructured 425onboardSRTPupdateSRTPupdatepresentedinsessionsmodificationscommentcommentroutes SRTPKickoffsurveystoboardtoboardtoboard(2)adoptedsolicitiedsessionimplemented and TheWaveTransitPlanning&OperationsCommittee,comprisedofBoardmembers,staff citizens(includingpassengers)wasresponsibleforguidingtheSRTPimplementationincludingtheroute restructuring.AreportfromthePlanning&OperationsCommitteewaspresentedtotheboardatits regularmonthlymeetingsthroughoutplandevelopmentandimplementation. CFPTA Agenda Packet 02/28/201317 From: Albert Eby Sent: Tuesday, February 19, 2013 4:25 PM To: Magella Duhaime Cc: Bill Saffo; COUNCIL; Wmpo Wilmington; 'Laura Padgett' Subject: RE: Let me ask you this Does Wave Transit get funding by the mil Attachments: SRTP.pdf; Route Modification Analysis 2013.pdf Ms. Duhaime - Federal and State funding are based on the differe Although the scope of different projects vary, no program is based on reimbur or otherwise, for Wave to travel unnecessary miles. As mentioned by Ms. Padgett, Wave Transit has the lowest cost per revenue mile and revenue hour of peer transit systems (see table I have attached our Short Range Transit Plan which details the methodology used to make the recent modifications to I have also attached our process and procedure for making the changes. Thank you. Expense perExpense perPassengers perPassengers per RankCitySystemRevenue MileRevenue HourMileHour $ 1Chapel HillChapel Hill Transit$ 7.64 88.873.7143.19 $ 2RaleighCAT$ 6.4482.172.1227.08 $ 3DurhamDATA$ 6.0186.262.1530.90 $ 4GreensboroGTA$ 6.6685.652.0125.90 $ 5AshevilleAsheville City Transit$ 5.9679.411.8124.17 $ 6Winston-SalemWSTA$ 6.5174.371.9822.58 $ 7WilmingtonWave Transit$ 4.5363.811.1316.00 $ 9FayettvilleFAST$ 5.5064.381.6419.23 $ $ MEDIAN$ 6.2380.792.00 25.04 $ $ $ 6.1678.122.07 26.13 AVERAGE Albert Eby Executive Director Cape Fear Public Transportation Authority (910) 202-2035 aeby@wavetransit.com www.wavetransit.com NOTICE: Pursuant to NCGS Chapter 132, email correspondence to and from this addr by an authorized Wave Transit official. From: Laura Padgett [mailto:Laura.Padgett@wilmingtonnc.gov] Sent: Tuesday, February 19, 2013 3:43 PM To: Magella Duhaime CFPTA Agenda Packet 02/28/201318 Cc: Bill Saffo; COUNCIL; Wmpo Wilmington; Albert Eby Subject: Re: Let me ask you this Does Wave Transit get funding by the mileage? WAVE does not receive funding based on mileage they travel. They are, however, assessed on their cost per passenger mile and consistently have among the cheapest cost per passenger in the state and among other systems their size. WAVE's service area is spread out due to geography and not a lot of population density. I believe at least some of the routes have been made more direct, not less. In the previous route design, working with a consultant, many of the routes became circular. This new design does change some of that. Mr. Eby may want to clarify. Thanks.Laura Laura W. Padgett Wilmington City Council Wilmington Metropolitan Planning Organization, Chair laura.padgett@wilmingtonnc.gov City Phone: 910-341-7815 Residence: 910-762-0542 Fax: 910-343-9744 E-mail correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties. On Feb 17, 2013, at 12:26 PM, "Magella Duhaime" <magella.duhaime@yahoo.com> wrote: To Whom it May Concern: I would like to know if Wave Transit gets funded for mileage from the state. If so, no wonders they travel all over neighborhoods that don't pick up fares. And instead of having direct routes running 30 minutes apart they keep asking for more funding. Allowed to waste taxpayers money for gas and wear and tear of the buses. Hiding behind saying they are a public service to whom I might ask? Crying they need more money when they can use what they have instead of adding routes all the time. This is a perfect example you have the #201 going down Carolina Beach Road stopping in front of Roses already near the residents that live behind Roses than can make the loop to pick those fares up. Yet they continue to Wal Mart go through St. Andrews Drive hardly picking passengers mind you. Now then send the #106 and from downtown one has to take the 201 and transfer to the 106 just to get behind Roses. If you miss the exchange from the 201 to 106 you have to wait an hour for the next bus. There was a time that Wilmington had a great transportation system it was direct 30 minute wait and transferring one bus to the next was no problem if you miss the next one is coming. It was direct routes. If they want to expand no problem but don't mess around with your basic operation. The only reason why I think they have done this is because of funding. Now they want more funding. And that's going to solve the problem. I beg to differ. Thank you. Magella CFPTA Agenda Packet 02/28/201319