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12 11 2008 Board Meeting NEW HANOVER COUNTY PUBLIC SAFETY COMMUNICATIONS CENTER 230 Government Center Dr, Suite 185 Wilmington, NC 28403 Phone: (910) 798-6921 Fax: (910) 798-6925 E-mail: stsmith@nhcgov.com Steve Smith Director Memorandum To: Public Safety Communications Center Policy Board Members From: Steve Smith, Director Subject: December 11, 2008 Board Summary Date: December 12, 2008 A Public Safety Communications Center Policy Board meeting was held on Thursday, December 11, 2008 at 10:00 AM in the Emergency Operating Center, 220 Government Center Drive, Wilmington, North Carolina. MEMBERS PRESENT: Sterling Powell Robbie Matheson, Excused MEMBERS ABSENT: Michael Core Andre’ Mallette, Excused Steve Smith Wayne Pearce Jerry Brewer William Younginer Dennis Cooper Tom Eason Jonathan Rorie Brett Ham Todd Curry Sharon Braxton Leslie Stanfield Genia Boswell GUESTS:WR Lefler, Carolina Beach Fire Andrew Curd, Motorola Dorian Flowers, NHC Fire Jason Adams, Wireless Helen Nelson, NHC IT Mike Cavalluzzi, Motorola/ireless Jan Kavanaugh, NHC IT Robert Llora, Motorola Charles Smith, NHC Sheriff’s Office Debora Cottle, NHC Public Safety Brenda Hewlett, NHC Public Safety Chairman Powell called the meeting to order at 10:11 A.M. Chairman Powell introduced the guest with Chief Rorie as Ray Lefler with Carolina Beach Fire Department and Helen Nelson with NHC IT Department who will be assisting Jan Kavanaugh. Chairman Powell asked if everyone had reviewed the September 25, 2008 minutes and if anyone had any questions, comments or changes. Chairman Powell asked if there was a motion to approve the minutes, Chief Younginer made a motion and Michael Core seconded. Motion approved. Old Business: Rebanding: Agency reconfiguration schedule has not been determined yet. Jason said there were no problems. The templates need to be cleaned up and ready to turn in before the next Board Meeting in January. The last revision of the template was April, 2007 which Robert Llora is updating and will email next week. Wireless is not charging to rebuild the templates. National Mutual Aid is getting rebanded. Jason stated that he needed call frequencies also. Chairman Powell asked that a copy of the tracking spreadsheet be sent to all agencies. This is the documentation each agency has to fully complete for reimbursement on the rebanding costs for mileage and time for each replacement. The replacements are one for one; if you have a radio being replaced or upgraded then all equipment associated with that radio must be turned in. (See attachment included with meeting notes). Andrew stated that testing will begin with the templates in test areas to ensure there is no interference. Sharon said the City has an agreement in place to purchase radios for across the board upgrades and Andrew said they will be on board in time for the rebanding. Jason informed everyone that he will advise when the channels have been cleared. Robert Llora said that conventional channel aliases will change. You will need to follow the NIP Stick nomenclature. He also stressed that the deadline for the templates is before the next meeting in January. IT Jan informed everyone that they had a problem with AVL on the Unit Recommend side. OSSI has developers looking at it now. There are only four Wilmington Police units using this in a test mode and they are not having any problems with it. Tom Eason said that there has not been a decision as to when the rest will be in place as it has not been approved yet. County and City Fire are no planning on going to AVL. Robert Llora stated they are working on the P25 software to upgrade from 7.1 to 7.4. They have a two week schedule which should be completed by next Friday. Field personnel should not see a change but the telecommunicators will. So far the upgrade is going well. Leslie stated they would probably be upgrading once a year to keep up. Robert stated they will roll the controller this afternoon and you may see site trunking which should only last about five minutes. Genia asked when the second go round on the radios would occur and Andrew said that would occur about the summer of 2010. Andrew will get with Wilmington Fire about going digital. Robert Llora said he would coordinate to sit down for scheduling to help make the transition as there are a lot of advanced features in the P25. Andrew asked about the beach resources and going digital. Chief Younginer said there were not any big changes but maybe some consoles. New Business: Public Safety Communications Communications Center: Chairman Powell asked about patching and it was decided to table that and discuss it in the January meeting so Debora and Jan could research. Chairman Powell asked if they could make a presentation in PowerPoint so the people in the field could get educated on patching. Robert said he would work with Debora and Jan with the presentation. Robert thought some of the problems with patching was a training issue with people in the field. Debora informed everyone that she and Jan had been working on ProQA dispatching. There have been changes to City and County Fire for unit recommend. Nature codes have been changed to make it more user friendly. So far it seems to have streamlined things and saves on look up time for the telecommunicators. What is in the book for ProQA is how it is in the computer. So far they are down to 2 % complaints which are paging issues; not going out or not being heard. Chairman Powell suggested that for next year’s Board Meeting we keep the schedule of skipping November and meeting December 3, 2009. William Younginer made a motion and Dennis Cooper seconded. Motion passed. Chairman Powell asked if anyone else would like to host a Board Meeting at their location once a quarter and would like anyone’s ideas on this. Steve updated everyone on the Center. 􀁸 The monthly stats went out by email. Please let him know if you did not receive them. 􀁸 There are five new employees starting Tuesday. This will make the Center almost fully staffed. 􀁸 The uniforms will no longer be worn sometime after the first of the year. The uniform vendor has not worked out and there have been numerous complaints from the employees. There will be an email sent to the Board with the new dress code. Essentially, it will be business casual. Jeans will be ok only on Saturday and Sunday and holidays. The film covering the windows has removed the need for uniforms as well. 􀁸 The telecommunicators do an amazing job on their off time as well. They have taken on several charity events throughout the year; Relay for Life, Juvenile Diabetes and adopted Britthaven Nursing Home residents. 􀁸 Mandatory training is being kept up. 􀁸 There is a DCI audit scheduled sometime within the next couple of months. 􀁸 The issue with AT&T has been resolved. On reviewing the contract, the migration to Viper was written into the third year. This will probably be done before summer so that bugs can be worked out before tourist season. This will drop the maintenance costs by 45k. Leslie mentioned this gives us options for redundancy backup in the future which is an added benefit. Steve stated he would get everyone the stats for the year in January. Chairman Powell adjourned at 10:53 A.M.