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CFPUA 01- 2013 Board Meeting
i . .......... at t --------SSWWTP o e Effluent T (WET) Up Kenneth L. Vogt, Jr. ., PE, BCEE, Wastewater Treatment Superintendent Pamela C. Ellis, Environment and Services Superintendent • - - - • - • • . Test organism is the water flea; • sensitive species; typically found . in freshwater; does not thrive in brackish/salt water such as the Cape Fear River. l S itv is ifril\4d,1 St ,. ,, „1 • Testing is performed on a sample composed of 90% wastewater , effluent; actual effluent discharge to CFR is about 4-5%. r • 40 organisms are placed in 4 test ' cups; 10 per cup for 24 h rs. • Mortality of test organism to toxicant exposure is determined. • Outcome Pass/Fail statistically determined. S itv is ifril\4d,1 St ,. ,, „1 September 11, 2012 sample October 24, 2012 sample • Reported as "FAIL" • Performed as required by regulations • 92.5% mortality as a result of Sept. 11th failure. • 37 of 40 test organisms died after • Reported as "PASS" 24 hrs • 0.0% mortality • All test organisms survived S itv is ifril\4d,1 St ,. ,, „1 November 28, 2012 • Notice of Violation issued by • Copper/zinc may not be the cause NCDENR for toxicity failure of of toxicity. September. • May need to conduct more • USEPA/NCDENR requires special formal/definitive evaluations to copper/zinc consideration if 2 identify and reduce causes of or more toxicity violations in a toxicity; additional technical testing quarter (not applicable consultation may be necessary. at this time). S itv is ifril\4d,1 St ,. ,, „1 December 18, 2012 sample January 2013 • Reported as "FAIL" • Must conduct additional WET testing • 85.0% mortality as prescribed by regulations due to • 34 of 40 test organisms died Dec. 18th failure after 24 hours • "PASS" result = compliance with permit • "FAIL" result = noncompliance with permit, NOV, and possible fine S itv is ifril\4d,1 St ,. ,, „1 Background Investigation • Testing quarters beginning Sept. • Plant monitoring conducted; testing 1997 and concluding Aug. 2012. found no obvious toxicant. 59 toxicity tests have been performed; only one "Fail" reported • Collection system evaluated and no (June 1999); all other results a toxic contribution detected. "Pass" • Industrial dischargers contacted; monitoring evaluated; no toxic • WWTP processes performed well contribution identified. throughout September through December period and do not seem • Testing indicates increasing mortality to be affected by any toxicants like with rising pH. the WET species seems to be. S itv is ifril\4d,1 St ,. ,, „1 Further Actions • Conduct January, 2013 WET as required • Permit compliance with WET requirements can range from highly consistent passes to highly variable, inconsistent and inexplicable failures; so... • continue internal informal investigations to identify and reduce toxicity cause(s);and • as required, or as periodic WET failures may persist, conduct more formal definite investigations designed to identify toxicity cause(s) and minimize or eliminate WET failures. Outside technical consultation may be necessary. i _ . .......... ��11FF MW Cape Fear P u b Fic U I'I"'lim ly A u I h o r ml*ly Stewardship. t inabilit * Service* Finance Co 11littee Report of January 2, 2013 Meeting i . .......... CFO Report Cheryl Spivey S � „1 Total Rolling 12 Month Water/Irrigation Consumption (Million Gallons) 5,700 s,600 zoii-Base for Rates 5,500 0 b 5,400 C.7 c Today 5,300 O 5,200 5,100 5,000 Aug ro- Sept ro- Oct ro- Nov ro- Dec ro- Jan u- Feb u- Mar u- Apr u- May u- Junu- Jul a-Jun Aug a-Jul Sept u- Oct u- Nov u- Dec u- Jan a-Dec Jul a Aug a Sept a Oct a Nov u Dec u Jan a Feb rz Mar rz Apr rz May rz rz rz Aug rz Sept rz Oct rz Nov a rz Rolling rz Month Avg Consumption 5572747z65646950 56ro.338� 558�9rr3�SSo7�3��9545r.8664�54�6.6r79854r7 79795 5403 999r354r867535 4388884 400.8762 5335r4o�5 z86o888 5�59�u46 5260.5876 5z6o.uo8 5�396783r • Slight decrease from previous month. • 3.9% less than calendar 2011 billing data. • Budget reductions in place and presented in monthly financial statements. S itu is tffiil\4�d�,1 St ,. ,, „1 Water Distribution Report Units =mgd � �_ ��� 1 Fri,}L��� �_ �� December2011 December 2012 December 2011 December 2012 Daily High T Daily High T Daily Low Daily Low Sweeney WTP F i 14.21 14.31 9.31 9.45 04-65-010 _ Nano Plant �' � �_ ,� '� �- � � `�� 04-65-2324 ` 2.34 2.37 1.47 1.23 Monterey Heights 0.72 0.46 0.00 0.22 04-65-1371 4k 1c t 421 � � � `- � � ff 04-65-191 0.12 0.15 0.05 0.06 � F CFPLIA Total 17.39 17.29 10.83 10.96 S itv is ifril\4d,1 St ,. ,, „1 Statement of Revenues and Expenditures (Budgetary Basis) With 50% of Year Lapsed • $36.4 million Operating Revenues — 52.34% of Budget • December 2011- $35.5 million & 51.92% of Budget • $15.9 million Water Revenues — 51.99% of Budget • December 2011 —$16.3 million & 52.09% of Budget • $16.9 million Wastewater Revenues — 52.00% of Budget • December 2011 - $16.0 million & 51.10% of Budget • $1.5 million System Development Charges — 44.56% of Budget • December 2011 $1.5 million & 64.27% of Budget • $14.1 million Operating Expenditures • 38.62% of Budget • $162,000 less than same time last year • December 2011 - $14.3 million & 38.37% of Budget • $3.8 million Revenues over Expenditures i _ . .......... Monthly F Cheryl Spivey, CFO STATEMENT OF REVENUES AND EXPENDITURES As of December 30,2412 54%of Year Lapsed Current Month Year To Date Annual Year to Date Actual %®Earned Actual Budget % Earned Decenrner 31,2011 ,. ' Ty ,r „- ... t ,.._i,.�y{t fn}.■Y } „ {,�; -,_. ,.t ,.., t 4 ...� t .IG -, t t 1 >�. n ,f. -.{ ,,� -,,, (,,}..+. „,, .,� sr (s,.t r 1 } .,,.,,, ...,..,, .,....... ......,..,, ............ ............... ........................... ...............................,...,.... ............ .................. ..,..,..,.. ..,..,.., .. ..,.. ....,,.,,.,,. .,.,,.,,..... .,,,.,,,. .,,..,, .,,,.,,,. Water Revenues 2,554,631 8.36% 15,884,414 30,552,000 51,99%0 16,259,013 Wastewater Revenues 2.832,358 8.70%u 16,027,008 32,551,000 52.00% 16,006,306 ....... ......... ....... 0 ............. ......... Interest Earnings 11,697 1.69% 377,089 691,300 54.5510 378,775 Other Charges for Senke 217.812 9.4201) 1.590,753 2.311,700 69.20% 1.335,065 Operating Grants and Contril)WOTIs 1,563 0.00% 69.953 - - 4,901 .�.��____ ��w�� ..,� �WW ����wv�w ����w�� .�� ���� �u.� System Development Charges 264,550 7.87% 1,498,713 3,363,274 44.5601 1,525,835 Capital Cantributons OPERATING REVENUES 5.882,611 8.47% 36,356.930 60,469,274 52.34% 35,511,695 Bond Proceeds_ Capital Contrlaritions����__���ww��__._._._��� Transfers from Other Funds 0.00% 839,475 839,475 100.00% 877,108 _.._._ _._ _.._.._......�........................._.._.._�_......�.,.............................._.._.._..w.w ......_.,..w.�.....w.w.µ---- M.........._......_._._.M- _ M. w................w..w..w.... Proceeds from Bonds 0.00% - 780.320 0.00% 1,030.870 Proceeds from Refunding Bands 0,00% 17,649,423 0,00'la 3,121,619 _.. _.M.M.M w........... .........w M._._._._.._._._._._._._..._._._._..._._._._._._._._._._._._._...__._._._......_____._._....._._._._......___..m._._._.._.._.._.................. _..._._.._.._.._.............. _._._.._. _ ,..,..,.. _.._.._.._.._......_.........__.._....__.._.._............_.._.._.. Appropriated Fund Balance 0.00% - 271,036 0.00% .... ................ ......................_. ......... .......................................... TOTAL REVENUES 502.611 $.24% 54M5.828 71360,105 76.86% 40.541.292 STATEMENT OF REVENUES AND EXPENDITURES As of December 30.2012 50%of Year Lapsed Current Month Year To Date Annual %Expended/ Year to Date Actual %Expended Actual Encumbrances Budget %Expended Encumbered December 31,2011 .77 77 �,` t 5i`3T-70-1 _ t . at (\r t 7,a ...:. .,,..,,.. .............. ...,, .............. .,,.,,, .,,..,, ............. ..,,.,,, ..,..,.., ............., . ..,.,,., .,,.,,.., ..,......... ..,,.. ...,,, .............. . ..,..,,..,,. ...,. .............. ......,, AtdhorityBoard 3.070_ 6.39% 16.896 684 .. 48,022 35.18010 36.61% 16.532 Administration 51,492 5.94010 285,393 178,439 866,244 32.95% 53,55% 335,546 FinancelAdm nistrative Services 124.443 6.16010 883.343 184,374 2.021,776 43.69% 52.81% 946.141 HUM an Resources 31,340 6,15% 193.605 49,041 509,838 37,97% 47.59000 187,655 Engineering 132.970 7.29010 748,404 19,989 1,823.056 41.05% 42.15% 817.505 Operations-Administiation 88,914 8.24% 427.339 6 022 1.079,370 39.59010 40.15% 375,114 .. ... ............ Operations ations-Water Ti eatm ent 235,457 3.69% 2.700.053 1,927,490 6,385,503 42.28% 72.47% 2,635,146 O aerations-Wastewater Treatment 266.206 5.65% 1.777.694 988.530 4.714.321 37.71% 58.68010 1.978.331 Operations-Utility Services 630.884 6.56% 3.858.387 1,075 302 9.613.610 40.13% 51.32% 4.005.179 Environment/Safety Management 145,680 6,480fa 938.663 103,512 2.248.381 4175% 46,35% 881.791 Customer Seivice 167.551 5.96% 1,124,068 238,558 2,810.261 40.00% 48.49% 1,038.828 Nondelcaitmental 65.569 3.35% 1.189.499 446.587 1.958.805 60.73% 83.52% 1.,087.709 C,`c3nt1,...ipnggenc _� � __m n Ct 00sY m� Awm�_ A - _a 715,000 � 0.00% 0.00% Budget Reserve 0.00010 - 1,827.009 0.00010 0.00°l0 OPERATING EXPENDITURES 1,943.576 5,31% 14.143.344 5.218.528 36,621,196 38,62°fay 52,87% 14,305,477 ................ ., ............ .,., ......... ....... ......... . ...,........... ......... Debt Service-CFPUA 15.542 0.09% 11,4_32.4_03_ De13t Service-COW m T m mmP T m mmm.m _ 18.041.187 mm m mm 63.37% 63.37%_mm����.�. 9,454.679 955 0.01% 850,85 9,789790 18.91% 18.91% .................1.963,815....... .. ........ . Debt Service-NHC - 0.00% 71,041 - 968,590 7.33% 7.33% 1,273,336 Payment to Refunded Bond Escrow Agent 0.00% 17,649,423 - - 0.00% 0.00% 3,577.058 1 11 ..... .... Transfers - 0.00% 5,939.342 - 5.939,342 100.00% 100.00% 10,425.123 TOTAL EXPENDITURES 1.960,073 2.75% 51.086.403 5,218,528•71.360,105 71.59% 78.9001/0 40.999,488 BALANCE SHEET Opc.ratin42 and SCGC Escrc>w Funds Cash and cash equivalents - operating funds $ 11,000,000 9� 11,0004,000 .. Cash and cash equivalents - capital reserve 31,905,873 34,190,730 Cash and cash equivalents - restricted for retirement health insurance 4,182,981 4,185,546 Cash and cash equivalents - restricted bond proceeds 13,782,569 13,782,569 Receivables, net of allowance fo€ uncollectibleaccounts of_$2,672,247_ 913981 1 18 10,845,615 Inventories 1,268,406 1,238,635 Prepaid Expenses 37,104 36 887 Capital Assets 557,138 413....... 557138413 Total assets $628,713,464, $632,418,395 i f-r 1 'S 1+!Yt Y, •'( 1, Y is \ .... 4 4 W{\ ( t --i -S ,• t..,,, ,(, -.i. Y ,4 { ..d f /r„Y 1, �w:.�,.,!��.wwtc,•:;C'�r,.l.,> sl��L�? ...���•,.,. u! :.�':tvr.+:.�.u �uPy,� „u,.,�<t„t.;,-..J...:a„.:;.a7...t4r✓itv,� ....,�r,f tJ�•...� la� vu'at. J,,,t. f,`s}.s�.;Fwl?'d,.�.,; ru�:ikvt,sr}Lw..?�:..t:. ,.v. S,t�� uLv, �.,,.. � rt..,,!,,...L,i..v✓::.r.�.�„c.a:!swd:.,�u.;t ...�a Accounts payable and accrued liabilities [Due t9 other governments Deferred. Revenue 706609 Comper-sated absences .. ............ ......... Other postemployment benefits 2,21.5,498 2,21.5,498 Long-term obligations 317,960925 317,960,926 Total liabilities 326.608749 326 98,4 053 NET ASSETS _... .. 1111.. .. .......... _1111 .. .......... 1111.. 11,11. .. ... .......... ... 11,11 .. ............. .. 11,11 ..,. .......... .. 11,11.. ... ........... ._ ..,. ......._.. 1111. Invested in capital assets, net of related debt 239,187,488 239,187,488 ..- 1......11 1.. ........ ... ......... .I -1..1.,1.1.- ..-....... .. .-............... .,,..,,.. Restricted for retirement health insurance 4,182,981 4,185,546 Restricted bond proceeds 13,782,569 13,782,569 ........, ........ ............. ........... 1.1 Unrestricted 44,951,677 48,278,739 Total net assets 302,104,7 1 .._... 305,434,342 TOTAL LIABILITIES AND NET ASSETS $ 628,713,464 S 632,418,395 S itv is ifril\4�d�,1 St ,. ,, „1 Balance Sheets Operating and SDC Escrow Funds • $75.3 million Current Assets (Total assets less Capital assets) • $45.2 million Unrestricted Cash ($11 million + $34.2 million) • $2.3 million increase in cash from previous month • $10.8 million Receivables, net of allowance for uncollectible accounts • CFPUA customer accounts receivable, City of Wilmington trash & stormwater, sales tax receivable, & miscellaneous receivables • Net of $2.67 million allowance for uncollectible accounts • $5.8 million Current Liabilities • Accounts payable, accrued liabilities, due to other governments, deferred revenue . ....... . ..... BALANCE SHEET Capital Projects Funds - Water and Sewer Cash and cash equivalents - capital reserve $ 45,277,348 $ 43,960,9880 Cash and cash equivalents restricted band proceeds 20,024,666 20,029,755 ........... ............ ........................................... ...... ........... ....... ..... . ...... .- Receivables 400,274 424,312 Total assets $ 65,702,288 $ 64,415,0347 JI I'rs;, tr 7_ ) „h s s .,-i. Accounts payable $ 1 ,018,284 $ 385,502 ..... ...... ........... Due to other governments 34 - Total liabilities 1 ,018,318 385,502 NET ASSETS Restricted bond proceeds 20,024,6166 20,029,755 Restricted for capital projects 44,659,304 43,999,790 Total net assets 64,683 970 64 029 545 ......... ........ ........... .._........ .............. - ------------- -..- -- ----- �w w w__ . -- TOTAL LIABILITIES AND NET ASSETS $ 65,702,288 $ 64,415,047 S itv is ifril\4d,1 St ,. ,, „1 Balance Sheets J Capital Projects Funds — Water and Sewer • $64.4 million Total Assets • Includes $ZO million of restricted proceeds from the Zoll Revenue bonds • All committed to active capital projects S itv is ifril\4d,1 St ,. ,, „1 Capital J Projects Report PROJECT-TO-DATE PROJECT-TO-DATE PROJECT TOTAL BUDGET BUDGET EXPENDITURES ENCUMBRANCES AVAILABLE TOTAL ACTIVE SEWER PROJECTS $120,984,951 $52,825,317 $12,008,978 $56,150,656 TOTAL ACTIVE WATER PROJECTS 139,612,544 114,318,689 3,437,441 21,856,414 GRAND TOTAL ACTIVE PROJECTS $260.597.495 $167.144.006 $15.446.419 $78.007.070 S � i to is tffiil\�4�d�,1 St ,. „1 (Based on November 30th Bank Reconciliations) CASH& INVESTM ENT BY TYPE AND/OR INSTRUMENT INT RATE BALANCES % FOLIO BB&T- Checking Accounts-General & Payroll 0.29% 33,099,323.24 26.30% BB&T- Investment Account 0.29% 58,435,960.28 46.440/ 5untrust - Checking Account-Merchant Services 0.02% 116,532.59 0.09% North Carolina Capital Mgmt Trust -Investment Account 0.06% 370,974.34 0.29% North Carolina Capital Mgmt Trust - Bond and COPS Proceeds 0.06% 325,361.76 0.26%0 FHLM Discount Note - 2008 Bond Proceeds Debt Service Reserve Account ' 4.623% 13,456,199.95 10.69% BB&T- Public Fund Money Rate Savings - 2011 Bond Proceeds " 0.10% 4,781.59 0.00% TD Bank - Fixed Rate Public Funds Money Market - 2011 Bond proceeds 0.20% 20,024,950.55 15.91% "Bond Proceeds are held by US Bank as Trustee $126,834,084.30 100.00% DEPOSITORY/ INVESTMENT BALANCE'S % FOLIO Branch Banking &Trust 91,540,065.11 72.75% 5untrust 116,532.59 0.09% TD Bank 20,024,950.55 15.91% FHLM Discount Note 13,456,199.95 10.69% North Carolina Capital Mglmt Trust 696,336.10 0.55% $125,834,084.30, 100..00% S itv is ifril\4�d�,1 St ,. ,, „1 December Change Orders Previous Original Contract Change Current Change Change Order Contract Contract Type Vendor Amount Order# Order Amount Amounts Date Atlantic Construction & 300 Block Saint Rosea Construction Development $35,900.00 1 $6,240.00 $0.00 12/3/2012 Sanitary Sewer Pipe Infiltration Construction Southeast Pipe Survey $411,355.00 3 -$6,126.73 $188,187.00 12/3/2012 $6,000 part of the $50,000 already In House Design Surveying Contract Surveying Paramounte Engineering $50,000 3 incumbered $20,600.00 12/5/2012 Surveying Services Emergency Projects Surveying ESP Associates $6,000.00 2 $2,039.50 $41,960.00 12/7/2012 $3,060 part of the Surveying Services Emergency $70,000 already 12/12/201 Projects Surveying SEPI $70,000.00 3 encumbered $2,420.00 2 12/13/201 1900 Colwell Ave Construction Sandy's Hauling $186,950.00 1 $33,340.84 $0.00 2 i . .......... at t --------CaLlstowe rvi ce Upda Nancy Johnson, Customer Service Director S � itv is ifril\�4�d�,1 St ,. ,, „1 Electronic Billing Electronic Bill Notification is available at CFPUA. Costs to CFPUA range from $0.00 to $0.05 per bill/notification and could result in overall saving to the Authority for every customer conversion. The cost of a paper bill is $0.45 • Option 1 — No Cost • E-notification: an email arrives that notifies that your bill is ready to pay. The email includes a link to CFPUA's EzBilling(online payment option) • Customer can opt to receive E-notification only or opt to receive both E-notification and Paper Bill • EzBilling allows customer to view bill details,give balance due and allows for payment by Credit Card or E-check ;here If customer has not set up their EzBilling account,they will be required to do so the first time before they can make bill payment • is no cost to CFPUA for this option. Savings would be realized with the reduction of paper bills • Option 2 — Limited Cost • Partnership with current Bill Print Vendor(PCI) • PCI would send a PDF Version of the bill through email to the customer. The email would include a link to CFPUA's EzBilling • Customer pays through EzBilling process as stated above • The cost for this email is 5 cents per email.Savings would be realized with a reduction of paper bills. However, should the customer opt-in for email and continue to receive a paper bill. The overall cost would increase to$0.50 per bill • Recommendation for Option 2 is to only allow customers to choose either electronic or paper— not both • Implementation of either option would require training development, training time for staff, testing both internal and with Bill Print Vendor, and development of overall policy for Electronic Billing/E-notification S � itv is ifril\�4�d�,1 St ,. ,, „1 Residential Irrigation Subtraction Meter Customers wanting irrigation meters but their water line is too small to split now have the option of adding an ➢ There have been 430 total inquiries since May Irrigation Subtraction Meter that will subtract the amount of 231- 2012 water used for irrigation from the billing of water used for other household purposes. The water that passes through ➢ 32 Subtraction Meter Installations in progress this separate subtraction meter will be billed the irrigation or completed to date rate as stated on CFPUA's fee schedule, with no associated sewer charges nor a monthly fixed meter charge. 1" Meter Downsize CFPUA mailed letters to approximately 620 customers ➢ May 23, 2012 - 620 letters mailed to informing them that their property is being served by a 1" residential customers with 1" meters water meter and that they have the option to downsize to a 518"meter. By doing this, the customer would save$78.74 in ➢ 10% or 60 of those customers inquired about fixed meter charges, bi-monthly. downsize as of January 2, 2013 ➢ 10 customers downsized to a 5/8" meter S r= itu is tffiil\4�d�,1 St ,. „1 Customer Servit`e--Vtpdat-e77`�� Customer Service achieved a Service Level of 96.1% exceeding the target goal of 95.0%for all calls handled in under 5 minutes. The Call Center has exceeded this level of service for 12 of the last 13 months. Average answer time was 1 minute 16 seconds. EzBilling payments totaled 3350, up 35%from 2488 for the same period last year. • Calls Handled ��� Call Volumes and Service Level z,000 • 96.1% Handled < 5 minutes 10 00° • Average Answer Time of 76 seconds vs. target of 18o seconds. This represents the average wait time that all customers � 3 experienced throughout the month. y��a 4.000 • Longest Wait Time 11:26 minutes -this represents the longest C ° one call wait time in the month of December. This occurred on r -- o December 26 tt, following d 5 day holiday weekend. Qe� aroma lac pit 4� �iHandled<!4min. -Target%Handled z5min. Calls Handled • Cash Receipts ° - - - - - - - - ." Prior Yr. Current Yr. EzBilling and Bank Drafts as a %of Dec 11 DEC 12 Total Cash Receipts Lock Box Service-Envelope in Bill 57.66% 57.76% Call Center 8.32% 8.79% � „- Lobby--Government Center Drive 10.94% 8.72% Soo L JU ...... "a! 1 ... w .. Lobby—Downtown 7.97% 6.98% . ----- -- ----- ------ -- ----- ---- ---- --- EzBilling- CFPUA Website 7.66% 1o.16% 2 000, ... ... .. .. Bank Drafts 5.19% 5.30 :Jet 11 Jai 12 eJ-12 Ma'12 Ap)'12 May 12 J.,^.12 J,,s.12 A_,cF 12 yep)12 Oct 12 Nov 12 Jec-12 Mail GCD 2.26% 2.29% 21,31111r� ,a1,,ars Tc>tal Incc>mIng Calls by Date 12/1/2012 51 1131 Delinquent letters and 12/2/2012 _'24 2022 Debt Set Off letters 1 2/3/2012 849 12/4120 1 2 71$ 12/5/2012 532 12/6120 1 2 91 1;2171201 657 1061 Delinquent letters and 12/8/2012 38 443 Final Account letters 12/9/2012 21 12/10/2012 824 1 211 1 120 1 2 54 12/12/2012 54 12/13/2012 473 12/14/2012 497 12/15/2012 11 27 1211612012 1 O 1149 Delinquent letters 12/17/2012 74 12/18/2012 83 12/19/2012 5E 9 1 2/20/201 2 396 12/21/2012 472 1 2/22/20 12 __ 40 1 21231201 2 118 1 2/24/201 2 1 E9 651 Delinquent letters and 5 12/25/2012 1 3 day holiday weekend 12/26/2012 78 12/27/2012 902 12/28/2012 670 1 212912012 M 63 1 213012012 " 30 12/31/2012 IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 600 0 200 400 600 800 1000 Number of Calls • Peak Call volume days were driven by a total of 6457 Collection letters and a 5 day holiday weekend. • Total Calls offered were 9.4 thousand and Total Calls answered were 8.5 thousand • Abandoned Calls—6.4%which is .6 points better than Target tt `. �f} p�'.��1 t��}a�ti. �h,��Gat fl`t t stem eve o � es v ! ..........................„... Custom er/i.ocation Counts Total YTD SDC's paid are$1,498,713 and are 44.56% of Rolling 2 Quarters budget with 50% of the year complete 55 • 50 YTD December 2012 SDC's are 1.8% lower than prior 45 }� ti year 35 'f 38 ' • Month of December 2012 was 29.9% higher than 25 20 ' December 2011, with $264,550 vs. $203,660, io f respectively Commercial Residential Multi Unit Residential i July wAugust wSeptember rdOctober wiNovember wDecember . YTD billed amount of$1,198,767 '''�.:iHttlWirtriflViViViViViViV1'A”AViViViViViViViViViViViVi'A"A'ViViViViViViViViViViViViV1'A'ViViViViViViViViViViViViV1'A'ViViViViViViViViViViViViV1'A"AViViViViViViViViViViViVi'A"AViViViViViViViViViViViVi'A"A'ViViViViViViViViViViViViV1'A'ViViViViViViViViViViViViV1'A"AViViViViViViVih"-';. • YTD number of customers/ locations are 287 Total SDC's Paid (Dollars) compared to prior year of 197 Rolling 2 Quarters • Commercial 250,000 'f • YTD billed amount of$299,946 vs. prior year of 200,000 � ,� -- -- — -- $330,950 150,000 ' � • YTD number of customers/location — 16 1.00,000 - __ compared to prior year of 11 50,000 ' • YTD average rate per customer of$18,747 Commercial Residential Multi-Unit • There have been no Multi-Unit SDC's this Fiscal Year July kdAugust useptember kaOctober HNovernber wDecember • Multi-unit SDC's prior YTD were $383,324 -_ S itv is ifril\4d,1 St ,. ,, „1 Customer Accounts Receivable • $12.2 million combined accounts receivable as of 01/02/13 • 50% of Accounts Receivable are current • This includes CFPUA customer accounts receivables & City of Wilmington trash/stormwater • $234,623 in payment plans • 13 Payment plans were satisfied and 9 new plans were established • $4.0 million (32.90%) is 120 days and older • $1.5M active accounts, $2.5 million non-active ii ss 1„s. l FPUA Aged Receiva - le Hi t ry y - $ $14,000,000 CFPUA Aged Receivable History-- $ $12,000,000 t,Y E i 4 � $8,000,000 s $6,000,000 ; ? E Q I `m $4,000,000 Gi $2,000,000 $o Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 12/31/11 01/31/12 02/29/12 03131/12 04/30/12 `x5/31/12 06/30/12 07/31112 08/31/12 09/30/12 10/31/12 11/30/12 12131/12 , a 120 Days 3,930,156 3,991,288 3,595,537 3,598,109 3,639,989 3,678,033 3,405,575 3,485,468 3,529,799,3,638,779 3,724,753 3,880,567 4,017,460 90 Days 182,877 151,862 161,698 145,983 139,990 117,900 162,221 144,291 191,511 200,161 254,938 256,040 227,456 ,'),'60 Days 448,492 443,705 387,154 304,034 439,919 362,111 377,751 551,267 504,189 612,273 531,819 526,939 568,793 30 Days 1,072,470 1,131,221 734,101 1,068,671 966,945 1,194,762 1,017,856 1,205,960 1,198,108 976,262 1,135,343 1,266,373 1,267,833 Current 5,937,574 4,272,868 6,203,327 4,077,773 6,220,638 4,886,923 6,946,952 5,440,692 6,836,990 6,406,069 6,731,087 4,860,693 6,130,355 S � r= i to is ifrl\�4�d�,l tt ,. „1 CFPUA Aged R - 100% cFPUA Aged Receivable History --f 801 t t U 701 t - , n 601 4 0a 401 c. 301 20% E 10% 0% 12/31111 01/31/12 02/29/12 03/31/12 04/30/12 05/31/12 06/30/12 07/31/12 08/31/12 ' 09/30/12 10/31/12 11/30/12 12/31/12 ti 120 Days 33.96% 39.95% 32.45% 39.13% 31.91% 35.92% 28.59% 32.19% 28.79% 30.75% 30.09% 35.96% 32.90% 90 Days 1.58% 1.52% 1.460%0 1.59% 1.23% 1.15% 1.36% 1.33% 1.56% 1.69°x'0 2.06% 2.37% 1.86% 60 Days 3.88% 4.44% 3.49% 3.31% 3.86% 3.54% 3.17% 5.090% 4.11% 5.17% 4.30% 4.88% 4.66% 30 Days 9.27% 11.32% 6.62% 11.62% 8.48% 11.67% 8.55% 11.14% 9.77% 8.25% 9.17% 11.74% 10.38% Current 51.31% 42.77% 55.98'% 44.35% 54.53% 47.73% 58.33% 50.25% 55.76% 54.13% 54.38% 45.05% 50.20% S � r= itu is tffiil\�4�d�,1 St ,. „1 Receivables over 120 Days ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... Receivables Over 120 Days by Age and Customer Status at December, 2012 $2,000,000 $1,800,000 $1,600,000 $1,400,000 Vacant sn� $1,200,000 Shut O �\y���1�i���{{����,�����ti� ff 0 Active $1,000,000 m Terminated- Non-pay $800,000 0Terminated $600,000 m Final m CcIlecticn $400,000 - w.h $200,000 ...... ........ .. ...................................................... ..................................................... .............. $d 120-180 bays 180 days-1 Year 1-2 Years 2-3 Years Over 3 Years __$2,500,000 Receivables Over 120 [lays by Month $2,000,000 $1,500,000 0 Au9-11 sep,11 � )rilj�`4 =Oct-11 w Nov-11 It 500,000 g l t w vfr sv ik€Dec ll flan-12. IM Feb-12. x ?, \i��+vi ls; s� `li\451�11� tlt ist„ S4 r. ,I'i. 1Yt �'ii'Ze x- 122�s1 � !! Mar-12 120-180 Days 180 Days-1 Year 1-2 Years 2-3 Years Over 3 Years ]a Apr-12 Jul-11 $245,300 $693,039 $1„067,996 ! $1,408,953 $289,592 is May-12 W Aug-11 $221,665 $651,040 $1,072,694 $1,438„642 $341,822.. Jun-12 m Sep-11 $261,844 $614,386 $1,047,053 $1,458,389 $391,142-- Oct-11 $260,737 $596,016 $1,016,459 $1„385„237 $519,839 [,Jul-12 Nov-11 $271,732 $612,944 $1,007,674 $1,417,483 $567,433 Aug-12 re Dec-11 $275,469 $618,.181 $1,003,366 $1,382,074 $651,066 Sep-12 am Jan-12 $236,677 $660,977 $981,039 $1,416„434 $696,161 Oct-12 sa Feb-12 $252,770 $630,355 $950,379 $1„187,262 $574,770 �Nov-12 zs Mar-12 $226,441 $616,415 $942,075 $1„078,765 $734,413 Dec-12 Apr-12 $225,67••6 $614,584 $949,947 $958,930 $890,852 Ki May-12 $209,750 $594,843 $961,505........ $874„851 $1„037,os4 a�sr.Jun-12 $205,008 $582,131 $952,422 $843,604 $822,411 ii Jul-12 $212,211 $560,272 $981,592 $830,931 ..5900,461.... e- Aug-12 $193,320 $567,385 $963,963 $819,014 ..$986,118... :Sep-12 $242,748 $542,.882 $962,861 $835,426 $1,054,868 .n Oct-12 $273,386 $541,533 $962,967 $830,014 $1,116,853. Nov-12 $337,932 $SS7,714 $957,877 $828.,374 $1,198,671 Dec-12 $394,421 $592,115 $959,453 $830,501 $1,240,970 » u iuxlt voa A . ................. ffih��f - rz - oral Water Consum- ion rends p Rolling 12 Months Total Rolling 12 Month Water/Irrigation Consumption (Million Gallons) 5,744 s,Q"� y ZZ uA 5,500 M 4.Q`o Z V O O O ® 5,344 -- `�,....,.., ,: • .� -.,,.m-w+dc '„"" ....... �a -2.0% �.. �,..«� � -1.4;0 •4 � 5,144 _'sewn L1 5,400 5 e t a SS-r C -13 11 10 r NIB,' C..=11 ^,v,I1 Ce. ,er;, F..a;,2 Ma 5Z „r_ I,Isy.. .„r i2 ,,.I_2 A 2 tC-.t_ De, •f0 Ro !2 MI:,A,z,..:-r 5s 2`s 5„ .55 5.5 „�, 553 3- > 5, 5_67 5 2662 5 _rK 5,44C4', 5,- 8E3 5,13 1, 5-C3.ca 15335_� 5 _6C7 5253'_I 5_,...53 5,26.__ s2335c .. .. .. .. .. ... c .�� C Rrr •rr 3'c "3 S'o c 2' .o '� > ., 5; �'e < 3% 5 n ..5 3:9': ._ ,..... ... ... ... ... .._. .. .. .. ... ... ......... ;C P,i„ L.r 33,, .0..5 -.?3 su .,7' ., 5'S ., 6`; .._5: _ ,,.,,., • The peak in consumption(Aug 10—Jul 11/Sept 10—Aug 11)is driven by high consumption in May 11—August 11. This trend began to reverse in September 2011 causing the rolling 12 month average to decline over time. • Jan 12—Dec 12 Rolling 12month average reflects a slight decrease over prior reporting period and is 3.9%below prior year. • December's billed consumption was lower than the previous two years. S � itv is tfr�Jl\r4idJ,1 St ,. ,,, „1 —'. , sumption Trends vs. Distribution & Waste Water Treatment Rolling 12 Months Total Rolling 2 Month Water/Irrigation Consumption(Thousands Gallons)vs.Distribution&Treated Waste Water(1 cycle lag) 1,600,000 1,400,000 . 1,200,000 m 1.000,000 _ a - « r� �» --- s 800,000 - ®v ~ 600.000 400,000 200,000 0 Jun 11- Jul 11- Aug 11- Sept 11- Oct 11- Nov 11- dec 11- Jan 12 Fete 12- Mar 12. Apr 12- May 12. Jun 12- Ju€12- Aug 12- Sup 12{ Ott 12{ Nov 12{ Jul 11 Aug 11 Sept 11 fact 11 Nov 11 Dec 11 Jan 12 Feb 12 Mar 12 Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Billed Consumption 1,022.1911,076,200990,896.0888,338.7804,530.5720,160.2764,175.8730,908.3713,024.6758,932.3-853,323.9945,3383 1,013,3461,062,3181,015,976958,578.5900,263.2783,601.6 Distribution 1,360,15 1,40327 1,316,45 1,164,05 1,064,72 1,002.24 964,891. 993,740. 966,705. 953,470. 1,028,66 1,117.24 1.147,14 1,224,72 1,19459 1,043,31 1,030,71 987,259 =-Treated Waste Water 865,131. 874,514. 946,801 1,011,74 1,021.85 968,447. 906.937. 879,415. 843,840.'879,621. 897,439. 884,011. 909,023 910,830 973.100. 997.762.'962,794.963,520. Water Loss 25% 23% 25% 24% 24% 28°% 21%.... 26% 26% 20% 17% 15% 12% 13% 15% 8% 13 1i6 21% '...... • Water Loss is defined as the difference between Distribution and Billed Consumption. • Water loss can be driven by hydrant flushing, leaks,water line breaks, meter inaccuracies and City/County Fire training and actual fires • Water Distribution and Treated Waste Water is a one cycle lag to Billed Consumption S � „1 onsumption Trends vs. Distribution & Waste Water Treatment Rolling 12 Months Total Rolling 12 Month Water/Irrigation Consumption (Thousands Gallons)vs. distribution and Treated Waste mater (1 cycle lag) 8,000 7,000 6,00a a ----------------------- --__ ------®---------------------_----------- s,00a -- a 4,000 �C to C C �? 3,000 O 2,000 1,000 0 Mar 11,-Feb Apr 11-Mar May 11-Apr Jun 11-May Sep 1,1,-Aug Nov 11-Oct Dec 11-Nov„ Feb 11-Jan 12 12 12 12 12 Jul ll-Jun 12 Aug ll-Jul 12' 12 Oct 11-Sep 12 12 12 Billed Consumption 5.426.62 5,417.80 5,404.00 5,418.68 5.438.89 5,400.88 5,335.14 5,286.09 5,251.21 5,260.59 5,260.11 Water Distribution 6,569.51 6,628.81 6.668.89 6.686.24 6.701.60 6.634.03 6,488.59 6,455.48 6,366.72 6,334.74 6,332.71 — --•wastewatertreated 5,622.14 5,577.65 5506.68 5,496.34 5,482.00 5,497.75 5,525.89 5,534.07 5,552.19 5,520;09 5,443.13 Water Loss 17% 18% 19% 19% 19°% 19% 18% 18°% 17% 17% • Water Loss is defined as the difference between Distribution and Billed Consumption. • Water loss can be driven by hydrant flushing, leaks,water line breaks, meter inaccuracies and City/County Fire training and actual fires • Water Distribution and Treated Waste Water is a one cycle lag to Billed Consumption S � ' rtu is tffiil\J4Jd1,4 Sr ,. ,,, „1 Residential Water Consumption Trends Rolling 12 Months (excludes Multi-family) Residential Roiling 12 Month Water/Irrigation Consumption (Million Gallons) 3,300 - 4.01 Includes Multi-Family Consumption Excludes Multi-Family Consumption 3,700 ',, 2.0:5 p 3,600 ....+ 0.0:Y9 p' 3,50 0 � � _2.0.5 a. m 3,400 nu m p 3,300 6.0% c O 3,200 3.0`.'s u 3,100 �'�,�......... ......... ......... ......... ........ ...._ ......... ......... ...... �,...:.."``�'�.:.-. .,. 10,Oq. �.. 3,000 s -12,o% v 2,500 ----. ----. ----. ----. ---_ "°* ----. ---. ----. ----. ---. --. ---- ----. ----. _ -15.0`,0 Q 2,800 1b.0=5 y' Aug 1O. Sept 10 Oct 10- 'Jfls 10 Dec 10 gar,11 �eh 11 f.tsr 11 Apr 11 � Bt 12 Junin- J�111 Au 11 �Se�.t ll- Oct 11 Na�21- Zee 11 tan 13- � Jul 11 Aug 11 Sept 11 Oct 11 ru4s 11 Dec 11 Jai 12 Feb 12 N13r 12 17>r 12 vta,12 JN,r,12 JL 112 Aug 12 Sent 12 Oct 1- No,12 Dec 1--, 4 aollo 12 IMort9 g Corsum7 tior F,675,50 3 626 21 3,579 57 365 al. 402.26 3,311,49. °.291 57 3 285,73 3.267.11 3.272 51 _81.13. 241 7,7 31&S a3 3.1-36°D 3.1? 3.121.43 3,117,44 O�4",4 � 1,G ii l7-oss3 over Priory.._ 1.:!. :J.=>- -n 1°u� r 0'%... -10 Oi ..12 32,E -1n£ia -12 1"4 -122..6 -10.76 -10.niE -10 r" t...1n 3°t �.....-13 2'r -12.5°E -10.0- -5 575 -6 5'= ....... %c19rg.o'er Prior'Oortl, 187-: -12» 1lgr -412 S � ' rtu is tffiil\14�dl,r Sr ,. ,, „1 Multi-family Water Consumption Trends Rolling 12 Months Multi-family Rolling 12 Month Water/Irrigation Consumption (Million Gallons) 580 100 s w °9 o 570 i w s � } 0 8 •. > o °*. 07,0 e 0 560 -- ------------------------------� --- ----- ----- ----- _--- ------ ----✓•�.-"�--- ----- -->w--- ---- % , 0.a0 0.5% 550 O 4 540 --------- -1----r- 4� / 0.3 1 3E a V � r 0.2'.!0 530 _r`y 1 ......... ......... ......... ......... ......... ......... ......... 0.1`,0 r 52D -01% a Jan 11 Dec -eh 11 lan M.,11 Apr 11 May 11 --1ur17 ma" lr.l 11 Jun Aug 111r I Sept 11 Ar.g 0"11 Nov 11- Dec 11 lan 1,.Dec 11 12 "e�12 Mar 12 Apr 12 12 12 12 12 ept12 Oct 12 No,11 12 R011hra 12!J€ant9 A`g Cor-u pr E:riot^ 534.i? 533.33 537.05 55146 555A2 535.35 5$b.J7 X557"7 519 53 563. 1 566§$ 3:1.3i 3 4.43 L ?o.G u i_o �aver Pr=k`r �e Cf•arQ over anor'°vlo rtl 0&_"G 355?£ _0'?-p 0 2 1°' '10 v" 7.35=; Q 2>_,: _ 055`: __. 063`.>_._ a50°1 • Data available from January 2011 forward only,therefore Y-O-Y comparisons not available. • Multi-family consumption is increasing overtime. Rolling 12 Months Commercial Rolling 12 Month Water/irrigation Consumption (Million Gallons) 1,120 3.6o 1,11© _ 0 1,106 3.6:0 � LA 1,696 .,,. �M IV ^vim,�� .w, ... ., . ,• 3 1,676 0 1,656 0 1.646 0 Y 1,636 0 -7.p°,'o a 1,626 ' <, cr 0 I 4 3,616 9 pro- _Aug10 Sept 10 Oct 1;1 No,1'0- Dec 10 Jar 11 Feb 11 Mar 11 -pr 11 May 11 Ju72- Jt111 ..a 11- SePt 11 Olt 11 Jo'-11 Dec 11 Jar12 Jr;l 11 AL�11 Sept 11 Oct 11 No,11 Dec 11 tar 12 F Feb 12 Mar 12 ?.pr 12 viaa 12 14ei 12 h(12 Ft,a 12 Sept 12 t7r:'12 Nom.12 Dec 12 Pollire 12 Mart#..g Corst,p t or 1.'107 24 1,1,3.55 1162.97 1,`793.75 1 958.54.,1.275 98 lr372 60 1172 58 1.0{2.710 1159.52 1.66&75 1051?� 1,65?.52 11-5 56 1,746_7 1150. 7 1,659.15 1 053 93 � ......... ......... ......_; ......... ......... a ....... ..t.... ..... ......4 e -oss over Prior w�.... 10; - - 3"; -`6.,. v.5;. .1.b"'s -1.5Yc -2 .31`� 5 5 -2.4'& -5.-'.J`2 '434$ -3,47 Z 0 1�'-i. -S::E -3.1 S � stv 1-,t tfrsJl\�4�dJ,s is ,. ,, „1 Total Sewer Consumption Trends Rolling 12 Months Total Rolling 12 Month Sewer Consumption (Million Gallons) 5,450 10.0'ie 5,400 +, 8 0 0 ... .... ... ..... 2 5,30 o a � 4.0% C7 5,250 e r "'" ...... °"".. ......... ....... y Q 2.0%' C 5,200 ....... -- -- -- - --- --- ° ....., .. :5,150 n.o,q t 5,100 . O -4.0eo-. CL 5,000 ... -6.0='0 > n g to ept 10 Oct 10- No,10- Oec 10, Jav 11 eL 11 N ar 11 :,�;r 11 :lay.11 1ur11 Jul 11 ,,.�11 Sept 11 Oct 11 No,-11 Gec 11 3 n 12 O Jul 11 Aug 11 Sept 11 Oct 11 Nov 11 De, Jas it � "eh 12 Mar 12 Apr 12 rla�,12 Ja,r 12 1,112 Aug 12 Sept 12 Oct 12 No,-12 a..c 12 C Rollir®12 forth.,g Careun^l..tiar 5.55539 5394.5 5.31-615 534542....529165 5250;5 5.21651. 5.72425 5,211.64 5.216 G6�a22591 5.20150 5.17315 5.:16,150 5.15:975 5.153.54 516.1.61 414473 , Q9 Gaoria )Qer Priori .. 26 9`5 3r 1 03 061 -14 -14 16"� 34'. 174 21°- 34. -43S,, -40 Ss 2 '4 2J' q ....... Cl,ar w aves arior Mo rt h 052 077, 03X`= 03r� 1064 �,r,Z: .0271, .02 0 4', C70O.a 019oc 046'e .01t.. 009% 00-1-11 004"e -03Y • Total Sewer Consumption trends will follow Water Consumption trends. S � ,t1 is tffiil\J4Jd�,4 t, ,. ,,, 1 Residential Sewer Consumption Trends Rolling 12 Months (Excludes Multi-family) (Residential Rolling 12 Month Sewer Consumption (Million Gallons) 4,909 5.0% 3,509 :.... , m 0 to 3,909 .,._.r 4 o .,w,.•, � ., c7, M 2,500 -5.9`.o ar `S 2,909 "�,� o a, 1,509 ..... .... ..... ..... �a d a 0 -- -20.p�!o- 0 A4g10- Sept1n Ott 10- Noy.10- e-10° J 1711. PeL`11- My 11° :s,pr 11 9a,11 JL.r11- JJ,I11- ,dug 11- Sept Il t?tt 11 doter 11 0eC Tl � Sax`12° 6' Jul 11 ?ug 11 SEpt 11 Oct 11 `Nov 11 Dec 11 Jai,12 �a�1_ P.,lal 1' Apr 12 5v 12 Juf 12 Jul 12 Aug 1_ Sept 1- Oct I, r7os I2 62C 12 C .... 9oIlo•g 131v1art#.,g 0arc..ar latior 3,772 67 3,715 19 3,591,79 3,5S9,33 539 71....34 '45 ;, 74 53 3.35 7,3 3 223 14 3,261 36 :.252? 3 111 65....3 109 15 3,Cua2 29 3'095 32 3,076 9 3069 14 3 0533 41 «<, .• .;,ou J.a_a�Fr Fnar'Ir 3.9"E ,?5°_ 1.375 -1 7,5 4.1 - -6.6'6 -7.6'6 -'3,r_ -10 . -12.1-1 -12.2^5 -15 5'< , 1E 6'E -16 5`6 -16.3't -14.3 E -13 33f -11.6'9 ! c ._..... ',01,arg, ariar Mart h__ 11?- -15_ 0741t_ -267,1:_ -141% 244`1 .081: 2.07 -091,: -156°_6 -1%251. 303' 1411: -0641. � -0.2, -6"_7 -025`__ � ..511x._, • Residential consumption continues to decline. • Multifamily is included in Residential Sewer until Aug-11/Sept-12. S � „1 Commercial Sewer Consumption Trends Rolling 12 Months Commercial Rolling 12 Month Sewer Consumption (Million Gallons) 1,000 _... .. .. _... .. .. .... _... .. .. _... .. .. .... _... _.... 2.a• 5 990 ..,.avc 105`6 980 • .,.} 00:6 •• +• s.s .+++ . . ~ a_ O rn 970 -1.O c .a G O -2.0% 960 ---- ---- .i � 3.0`a � a 46 950 .. _... .. .. .... .. .. _... .. .. .... _._ �,�... ... _ 4) ` .. -4.0% Call .0 940 ..... ....... ..».ffi»» 5.0% t ID J 930 -6.0-,a o 920 w„ d 510 ____. ____. ____. ____. ____. ____. ____. ____. ____. ____. ____. ____. ____. ____ m 41 900 -9.0"�a O nu5 10 Sept 10 Jct 10 V :10- De,10- Jar ill- -cb 11 Mar 11 -,pr 11 1a�11 J�,111 Ju111 Aug ae�t Y1 Or#11 ^log.11 0 11 Jar,12--- Jul 11 Aug 11 Sept 11 Oct 11 11D,11 De-11 Jai 1 Feb 12 filar 12 Ap r 12 May 12 Jun 12 Jvl1' ..0 Y 5epr 12 Qct 1 Nov 12 'Dec 12 C ^,ollio•n1"fr.tarklz..,d C.os SU.ar E;U�r 959.d_ 950.58 950.55 97353>_. 69?S 95957 95613 917.50 91142 937.95 91_:5 944.53 94363 9935.52 937,1 941.17 »� <Ga io �'.rr Prorvr .=7.4 . 51 17; 1 e 0'< t 6.5 -E.4 7,8' Jo 5�: 4�c -ioo .46, -4.1 30 1.6 11-E • +• „al arm ewer Prior Morth ;106: -QB -n 0014, 'J 7?'t< -0 44% 107¢ -J d,< -0 67C .057. 0.�6°� 0��,r �26f OC135 Sbe 21,6 053-o t155,5 03.,'S • Commercial Sewer Consumption showed a slight decrease this period. S � itx is tffiil\34�d�,1 St ,. ,, „1 Water Consum tion & Revenue Irrigation Consumption & Revenue Water Consumption(TGA) Calendar Year 2010-2012 Irrigation Consumption(TGA) by Customer Class CalendarYear 2010-2012 .�u.caa 3m c, u 0 1 A ill Nil X Pqc o-4��r'��, 0 fi� v � s } } } v � v* 4"4�s�' all,e+°a°Via' sit 222_ _ a 1 0 0, .�a �. a a o Irrigation Revenue by Customer Class Water Revenues by Customer Class Calendar Year 2010-2012 Calendar Year 2010-2012 .l u:C�fu3 @J,M)0 ow bN3 t NAM" fs 4 �� { S �.��u SSwACCh - sww "" `' c`re r�,wS,'00 0540 N'�r�V So o o``V h?,Z'o°yO mt,,. .�or11, .ewer onsu Ift aft m4 Sewer Consumption(TGA)by Customer Class Calendar year 2010-2012 �PPPrn� - GOO,PUP i SSii t�,1,S f. 500 COO ��t,nou i OO,OU} I°��°K,,° �P,-Iert it cM,Ati f.€ny ntCo-=i n,c-1 1 I W gild—I Bsc=ac!� Sewer Revenue by Customer Class Calendar Year 2010-2012 5 you©.Pon tl(e $�paPpPu y-.t1O,POJ ,. 4fl 4S^y"Y .;4,yl 1ry .YQ 1�Try R4'��'.F`L Q.Yl 4'1' 40'�'�"'i" eg°�e^" PQ�°e �',s�'a sari�����" �S'�'`�i k�titlenl aI 9 hP ilfi-11 f, .It)(h"1 al AV Irrz;lt r n dl 0 Go nt:la »Sh o�t s.,'IL Be.ktib