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HomeMy WebLinkAboutOctober 27, 2016 Board Meeting /  Department Of Emergency Management and 911 Communications 230 Government Center Drive, Suite 115 Wilmington, North Carolina 28403 Telephone (910) 798-6920 Fax (910) 798-6925 wlee@nhcgov.com  Warren Lee Director    Memorandum To: Public Safety Communications Center Policy Board Members  From: Warren Lee, Director  Subject: October 27, 2016 Board Summary  Date: November 17, 2016   A Public Safety Communications Center Policy Board meeting was held on Thursday October 27, 2016 at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina. MEMBERS PRESENT: MEMBERS ABSENT: Frank Blackley Jerry Brewer Cynthia Deacon Sterling Powell Warren Lee Tim Burgess Matt Davis Timothy Corbett John Musacchio Mike Arkinson Chris Graham Guests Debora Cottle, NHCEM & 911 Steven Still, NHCEM & 911 Matt Langley, NHCEM & 911 Karen Benton, NHCEM & 911 Beth Bloodworth, NHCEM & 911 Heather Bower, NHCEM & 911 Charles Smith, NHCEM & 911 Jennifer Smith, NHC Fire Gia Long, NHC IT Thomas Carter, NHC IT Eliza Baldwin, NHC IT Derek Blount, WPD IT Carrie LaBasco, Motorola Jason Adams, Wireless Mike Cavaluzzi, Wireless The meeting was called to order at 10:04 am. Chairman Blackley asked if everyone had a chance to review the minutes from the October 27, 2016 meeting and if there were any questions, comments, changes or corrections. Chairman Blackley asked if there was a motion to approve the minutes. Matt Davis made a motion and Warren Lee seconded. All in favor; none opposed. Motion passed. OLD BUSINESS: Freedom App Policy Chairman Blackley asked if anyone present knew how the Freedom App was working; no one was present that was working on this process. Chairman Blackley asked if there were still issues with the Freedom App and Firehouse. Gia Long said that she would look into this issue. Matt Davis brought up the issue of training staff on appropriate use and all the functions. They will work with IT and 911 to get more detailed training geared towards usage for the fire side of the App. Chairman Blackley asked if there were any more items for old business. No one had any. NEW BUSINESS Chairman Blackley asked if anyone had any items for new business. Mike Arkinson brought up the call processing warehouse project IT was working on for a standardized view for all agencies. The project is starting in November and IT brought a sign-up sheet for this project. IT is hoping there will be a person from each agency to represent their department to assist with the benchmarks and analysis needed. Chris Graham asked what the expectations are for the group. Mike said the design and an agreement how the data is going to be brought together and who needs what from the call time warehouse. Mike introduced Eliza Baldwin who will be the project manager for this call processing project. Mike also introduced Thomas Carter, Thomas is a new employee in IT and will be a technical lead in the call processing project. Chairman Blackley asked if anyone had any items for new business. No one had any. OTHER ITEMS AND REPORTS 9-1-1 Center Chairman Blackley asked if Warren Lee could update everyone on 911. Warren said they have upgraded the AT&T Viper system in the 911 Center. AT&T and West had a couple of glitches during the upgrade and the center lost lines for about 5 minutes. There are no ongoing issues from the upgrade. As everyone knows Andy Whitley has left New Hanover County and is working with the hospital. Bruce Sandy has also left. They are in the process of replacing Andy; there is a good candidate they are trying to work out starting dates. Matt Langley stated that there is an EPD Kickoff meeting tentatively scheduled for November 17, 2016. Chairman Blackley asked if there was a current class for telecommunicators. Matt informed everyone the last class just moved to the floor. There is a new job posting coming soon. Chairman Blackley asked if they knew how many they were going to hire for the next class. Debora Cottle stated one just resigned this week; they are fully staffed and we are hoping to wait until after January 1, 2017 for a new class. Matt Davis asked if there was anything that the board needed to know of issues during the storm. Debora said that everything went great. Chairman Blackley wanted to compliment Justin who was on Fire that weekend; he did an excellent job. Matt said the same thing about the telecommunicators screening the calls; it went well from their side. Steven Still stated the engineered drawings for the backup center were almost completed. Chairman Blackley asked if anyone had any more items for 911. No one had any. IT Chairman Blackley asked Mike Arkinson to update everyone on IT. Mike stated he did not have any announcements for the group. They would look at this issue of the Freedom App and Firehouse and get back with everyone. Warren asked if anyone found out what was going on with Pagegate; Charles said they took it down and brought it back up and it seems to be working fine. Chairman Blackley asked if there were any questions for IT. No one had any. Chairman Blackley asked if there were any other items to be discussed. Meeting adjourned at 10:19 a.m.