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HomeMy WebLinkAboutNew HOPE Staff Resumes PROFILE ROBERT L. CAMPBELL CELL: (910) 264-0732 EMAIL:NBCC401PASTORCAMPBELL@GMAIL.COM Retired Marine Officer, Leader, Pastor, Community Activist and Businessman. My mission has always been to serve low-income and marginalized within our community. For 19 years I’ve mobilized organizations to address disparities in the social determinates of health and wealth, ensure distribution of emergency food and shelter during disaster recovery, promote racial justice, reduce disparity in housing, and leveraged my knowledge of Low Income Tax Credits, Real Estate, and strategic partnerships to build affordable housing in Wilmington and across New Hanover County. In 2021, as Chairman of ECCDI, we built Cypress Cove, 200 units of workforce housing; $21M. In 2023, NBCC is set to build 68 units for Sr. Citizen; $17M, and rezoning to build 172 units of Family Housing; $30M. In partnership with the Ministerial Alliance, creating 2 Mobile day centers and 2 Night Shelters, with land to create Permanent Supportive Housing. I routinely work closely with local law enforcement, advocate for diversity in hiring, provide council around race related shootings/events, and offer strategies to help reduce gang violence. I frequently organize to redress adverse School Board, City and County policies that bread injustice. Retired, US Marine Corps - 26 years, 2 combat tours, vast leadership positions - Enlisted to Officer: Staff-Sergeant (E6), Chief Warrant Officer (CWO3), Commissioned Officer-Major (04E) - Commander of 423 Marines; multi-million-dollar budgets Pastor- Serving Marginalized/Low-Income - Led 25-member church into thriving ministry - Purchased 23 acres, built $3M church facility - 2022, started $1.3M Healthy Opportunities Pilot in 3 counties Medicaid clients across New Hanover and Onslow Counties - June 2023 broke ground on 68 units Sr. Citizen Housing, $17M - 2023, rezoning for 172 units of workforce family housing, $30M Founder/CEO; Campbell Legacy Investments - Licensed Realtor in two states: CA and NC - Recruited, trained, manage remote teams in 5 states - Used electronic/virtual system to purchase, repair, manage residential, multi-family and commercial real estate across 5 states - Created Free, annual wealth building workshop for the low-income Team-Player and Community Activist - 1 year, Partnership Advisory Group to sell hospital to Novant Health - 1 year, Board Member of Continuum of Care for Homelessness - 2 years, current board member, Wilmington Chamber of Commerce - 3 years, Chairman, Disproportionate Minority Contact - 6 years, Current Chairman ECCDI, Affordable Housing - 6 years, Blue-Ribbon Commission on Prevention of Youth Violence - 4 years, current member, Local Advisory Board, Truist Bank - 15 years, current Police Chief Community Council - 16 years, current President of Wilmington Ministerial Alliance Education - Master of Science in Business Management (MSBM) - Bachelor of Science Business Administration (BSBA) - Licensed Realtor; State of California – 1985 - Licensed Realtor; State of North Carolina- 2005 - Completed Leadership Wilmington Class - 2013 - Completed Racial Bias Training I and II - 2020 - Duke, North Carolina Leadership Forum, Increase Access to Affordable Housing – 2023 - 2023 New Hanover County Diversity Equity and Inclusion Community Champion Award Steven Branch , Jr Property Manager NC Real E state Agent CAREER OBJECTIVE To leverage my expertise as a Certified Portfolio Supervisor with over 8 years of experience managing multi-million-dollar residential projects and leading teams across diverse markets. Skilled in regional property and project management, adept at budget allocation, market trend analysis through traffic demographics interpretation, and overseeing Owner and 3rd Party Fee Managed assets. Seeking to apply my comprehensive background in Property and Project Management, leasing, sales, and marketing, utilizing a B.S. in Business Administration, PMP, Real Estate License and proficiency in Microsoft Office, Google Suites, Real Page, MS Projects, Entrata, and Onsite. PROFESSIONAL EXPERIENCE January 2023 – June 2024 | Greystar Active Adult 55+, Raleigh, NC Community Manager • Managed hiring, onboarding, and training processes, overseeing the performance and professional development of a team of (6) members. • Cultivated a robust community culture among residents (203) and team members, achieving averages above 79% renewal rate and bolstering resident satisfaction and retention in accordance with regional property management practices. • Spearheaded bi-monthly stakeholder meetings to deliver financial, leasing, marketing, and employee performance updates, ensuring compliance with Fire, Life & Safety standards, and operational protocols. • Directed sales efforts to attain revenue and occupancy targets, conducting comprehensive discovery processes with prospects, community tours, and leveraging Revenue Management systems to optimize outcomes in regional property management. • Managed 2 major loss projects and a 1/2-million-dollar Balcony Recon project, implementing effective cost management strategies to minimize operational disruptions and ensure adherence to project timelines and budgets. • Increased trending occupancy rates from 89% to 93% through targeted marketing campaigns, refined Early Termination processes, and enhanced resident engagement initiatives. • Elevated brand visibility and community recognition through strategic guerrilla marketing tactics, positioning the property effectively within the local market . • Achieved average rental increases of 3% or higher, optimizing revenue streams and sustaining financial growth in alignment with regional property management goals. • Implemented strategic lifestyle programming initiatives to improve resident experience, rebuild trust, and elevate overall community satisfaction, reflecting a commitment to regional property management excellence. (919) 495 2041 Sbranch1245@gmail.com linkedin.com/in/branchsteven/ Education B.S. BUSINESS ADMINISTRATION East Carolina University, Greenville, NC, 2014 Certifications /License Certified Apartment Portfolio Supervisor (CAPS) 11/2017 Certified Apartment Manager 11/2016 (CAM) National Apartment Association Project Management Professional (PMP) 03/2023 NC Real Estate Agent REALTOR® 2/2024 - 351988 Competencies & Skills • Implementation • Onboarding / Training • Leadership / Organization • Critical Thinking and Problem Solving • Student Housing / Active Adult 55+ • Risk Management • Lease-Up New Builds • Budget Forecasting and Analysis • Risk Mitigation • Knowledge of Federal, State and Local Policies, and Fair Housing policies. May 2022 – Oct 2022 | Varsity Campus, Charlotte, NC Portfolio Manager • Managed day-to-day operations for a portfolio of 6 properties across 4 markets, encompassing garden and cottage-style residences with retail spaces, totaling 1900 beds. Directed teams including 5 Community Managers, 5 Assistant Managers, 16 Leasing Consultants, 10 Maintenance Technicians, and 4 Bus Drivers. • Executed policies, procedures, and best practices at challenging sites to align property performance with budgeted financial goals, enhance leasing velocity, and achieve operational excellence using agile methodology. • Ensured accurate and timely reporting of vacancy rates, budget variances, Month End Financial Packages, staffing requirements, upcoming inspections, and renovation projects. • Facilitated weekly operational meetings with three distinct ownership groups to review project statuses, address challenges, and implement agile project management strategies. • Monitored and enforced compliance with the Landlord Tenant Act, Fair Housing practices, and GAAP standards across all properties, ensuring adherence to regulatory requirements. • Developed strategic partnerships with university sports teams to maintain occupancies above budgeted levels at key properties in Greensboro and Wilmington, NC, leveraging methodologies for customer engagement and satisfaction. • Managed risk across the portfolio, overseeing life and safety protocols, incident reporting, risk mitigation strategies, and emergency response procedures, demonstrating proficiency in risk management practices. • Supported due diligence processes and facilitated the smooth onboarding of new properties, applying project management principles to streamline transitions and optimize operational efficiencies. October 2019 – May 2022 | Preiss Company, Raleigh, NC MANAGEMENT SPECIALIST • Emphasis on travel to provide on-site leadership to assets within portfolio of 20,000+ beds. • Develop SOP’s for the improvement of leasing tactics for agents and leasing managers across company portfolio, hosting virtual and in-person training sessions. • Report milestones and deliverables verbally and in writing to team of (8) Regional Manager(s), (2) Vice Presidents (2) Directors of Operations and COO apprised of any crucial trends from site visits and support. • Manage project budgets of $4M+ and ensure asset obtains the best possible performance; determine and minimize risk in leasing and operational processes, increasing average rents by 3%+ annually • Inspect properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. • Oversee and analyse medium to large, scaled projects accounting for savings and contingencies. • Effectively identify areas for improvement and build rapport with on-site management team to motivate, coach, train and mentor associates to achieve desired results and maximize performance. • Monitor on-site administration to ensure compliance with corporate procedures and policies while recommending enhancements to exceed performance goals • Encourage attitudes that result in high levels of customer satisfaction. Promote teamwork with all members of the team by identifying/amplifying individual talents • Work cross functionally to set and monitor key productivity indicator improvements, change management and communication practices per project • Prepare and submit all reports as directed by the Regional Manager in a timely manner. Monitor, assist, and make recommendations to improve marketing activities. October 2017 – October 2019 | Preiss Company, Raleigh, NC PROPERTY MANAGER • Manage multiple projects concurrently, maintaining project schedule and quality deliverables in a dynamic environment • Coordinate with other Client Services personnel as well as Professional Services and Technical Delivery resources to ensure the timely and quality preparation of project deliverables based on assigned scope-of-services • Managed team of (10) engaged in property management operations or a student housing community of 546 beds over 13 building. • Develop annual budgeting & business plans in line with owner expectation. Leased property to 100% Occupancy • Lead 4 major loss restorations due to fire and floods. Proficient in insurance claim submission and reimbursement receipt. September 2015 – October 2017 | Preiss Company, Wilmington, NC COMMUNITY MANAGER • Managed team of (6) engaged in property management operations for a student housing community to ensure long-term profitability. Leased 216 beds at the highest effective rent level possible; achieve property occupancy of 100%. • Utilized tiered rate systems to raise rates evoking signage urgency to reach targeted rental growth yearly. • Managed delinquency and resident payments to achieve EOM delinquency below 2% • Maintained budgeting occupancy rates; monthly variance & executive summary reports to investor group. • Surpassed budgeted rental rate and occupancy in first year by $1.11 and 2.78% respectively. July 2014 – August 2015 | Asset Campus Housing / Philips Management, Wilmington, NC SALES MANAGER • Oversaw tenant selection and lease management. Lead team of (8) leasing agents to create, plan, and execute successful resident events; provide excellent customer service and execute lease closing tactics • Leased 528 bed new development community at the highest effective rent level possible to 91% prelease 3 months before new lease season in second year. Reach occupancy of 98.48% during first year, 100% second year. September 2011 – July 2014 | EDR, Greenville, NC COMMUNITY ASSISTANT /LEASING AGENT/ LEASING PROFESSIONAL • Developed fundamental resident and prospect management skills on a 728-bed community. • Refined phone, tour, sales, lease and email etiquette and execution. Takeema A. Young, MPA 910-523-2312 youngtakeema@gmail.com I am a dedicated professional with 20+ years of experience providing social service delivery for nonprofit programs. Serving in leadership, program management, project management, data research, workforce development, training and consulting, performance outcomes, supervision, behavioral health management, crisis intervention and, resiliency. I work effectively with teams; collaboratively with individuals of diverse backgrounds, as well as independently. My strongest quality is building trusting relationships with individuals that I work with and serve. Experience Program Manager- Healthy Opportunities Pilot East Carolina Community Development Inc.- Wilmington, NC 6/2022 to Present • Developed the program structure and policies for the Healthy Opportunities Pilot funded through the Department of Health and Human Services. • Serve as the program manager/senior case manager for the Healthy Opportunities Pilot Program. • Measure and report program outcomes and quality of care to stakeholders including HOP network leads, funders, and ECCDI’s board of directors. • Utilize Power Point to create presentations that define HOP services, capacity reporting and service outcomes. • Oversee all marketing projects to conduct community outreach and strategies to promote Healthy Opportunities Pilot, focus on awareness and enrollment. • Supervise staff working in the sector and ensure required processes are managed and maintained. • Provide instructions to staff and perform administrative approvals and responsibilities pertaining to the services provided. • Facilitate member care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. • Provide one-to-one case management and/or educational services to prepare an enrollee for stable, long-term housing. • Enhance independent living skills through ongoing monitoring and updating of housing support plan. National Treatment Model Trainer & Consultant The Bair Foundation- National Office (Remote) 1/2019 to 2/2022 • Oversaw all projects relating to the implementation of the new treatment model. • Responsible for creating, improving and developing strategies to reduce placement disruptions and increase placement stability. • Provided support to state and local directors and staff. • Conducted data research to create presentations and training that enhanced professional developments for staff, and provided an understanding of how abuse and neglect can negatively impact a child’s development. • Used Root Cause Analysis strategies to address conflict between foster children and foster families. • Facilitated quarterly treatment models training to newly hired staff. • Used quality assurance measures to assess performance outcomes i.e.: progress notes, resiliency measures, and case conceptualization presentations. 2 • Provided quarterly reports to executive directors regarding performance outcomes and measurements. • Provided consultation and developed action plans for poorly performing treatment offices. • Served as a member of the agency’s Risk Committee to evaluate red flag cases. • Traveled to offices to conduct evaluations and assessments. Treatment Coordinator Supervisor The Bair Foundation- Wilmington, NC 6/2014 to 1/2019 • Supervised a staff of six treatment coordinators. • Exercised independent judgement in deciding the most effective services needed to benefit a child. • Ensured that abuse and neglect concerns are appropriately reported, and immediate actions are taken to ensure client’s safety. • Ensured client safety through regular supervision of staff, documentation review, and direct observation of service provision. • Oversaw resolution of incidents, this would include the development and monitoring of safety plans and completing documentation that mitigates high risk behaviors. • Supervised the care, planning, and progress of clients along with ensuring the client service plan meets regulatory and the agency’s model of care requirements. • Provided on-call support, which includes responding to crisis situations after hours. • Assured the implementation of all applicable state regulations, contract requirements, COA requirements and agency’s policies and procedures for the office. • Ensured that documentation clearly delineates service provisions and supports the client’s current level of care/medical necessity. • Facilitated trainings related to case conceptualization, child resiliency measures, crisis management and de-escalation. Assistant Program Director PSCH- Queens, NY 8/2012 to 5/2014 • Assisted program manager in the daily operation of a MICA CR/SRO Facility. • Provided mental health services to mentally ill or dually diagnosed residents. • Supervised residential staff and case managers. • Facilitated connections to psychological and physical health care. • Screened candidates for residential placement and employment. • Conducted case record reviews to ensure accuracy of resident’s progress. • Interfaced and maintained written communication with external service providers. • Acted as a liaison between community service providers and residents. • Supervised medication management; recorded consumer’s self-administration of medication. • Assisted residents in planning and coordinating recreational/social activities. • Assisted with discharge planning to less restricted housing opportunities. • Handled 24-hour crisis calls and emergencies 3 Education Doctrine of Strategic Leadership/ Liberty University (Current) Master of Public Administration/ Metropolitan College of New York – Achieved 2010 Bachelor of Arts, Human Services/ Metropolitan College of New York- Achieved 2008 Certifications Trust Base Relational Practitioner (TBRI) Together Facing the Challenge Trainer Certified Personal and Professional Resiliency Life Coach Technical Skills Microsoft Office Suite & Google Docs