HomeMy WebLinkAboutIDAC May 13, 2025 Meeting Minutes
NEW HANOVER COUNTY
INSPECTIONS DEPARTMENT ADVISORY COUNCIL (IDAC)
Meeting Agenda
Tuesday, May 13, 2025 | 4:00 p.m.
New Hanover County Government Center
230 Government Center Drive, Conference Rooms 136–137
IDAC attendance: Greg Uhl, Kirby Trundle, Steve Caudill, Johnny Milam, Shawn Sweeley, John
Rock, Adam Sisk
1. Call to Order (Chair Greg Uhl)
• Chair Greg Uhl called the meeting to order at 4:00 p.m.
2. Establishment of a Quorum and Approval of Absences
• A quorum was established.
• Andrew Ward’s absence was approved.
3. Approval of Minutes:
The minutes of the November 19, 2024, meeting were approved as presented.
4. Old Business
• No old business was discussed.
5. New Business:
Consideration and Adoption:
• The proposed meeting schedule for the remainder of 2025 was reviewed
and adopted. Key dates in February were identified.
• Location of the meetings was discussed.
• August was identified as critical due to seasonal workload.
IT Presentation: Overview of New Website Feature for Reporting Building
Concerns and Complaints.
• The IT team (Steve Konieczny and Mike Arkinson) presented a detailed
demonstration of the new Salesforce-based customer portal for
submitting building concerns and complaints.
• The portal allows users to:
- Submit service requests with or without account registration.
- Upload supporting files or photos.
- View active cases via an interactive map.
- Receive email notifications about case status updates and
resolutions.
- Submit anonymously, though contact info allows for direct follow-up.
- Interface directly with the county GIS to verify service jurisdiction.
• The portal is currently used internally but is nearing public launch.
• It is designed to improve transparency, tracking, and response
consistency.
• Departments such as Engineering, Stormwater, and Building Safety
have customized request categories.
• Plans are underway to include non-location-based reporting options
(e.g., general process concerns from contractors).
• A discussion followed regarding outreach strategies, including the
placement of hyperlinks on the COAST platform and the county
homepage.
There was discussion of outreach and continuing education opportunities for
the development community.
6. Additional Business
• The group briefly discussed the live remote and same-day inspection tracking
system, highlighting its use of FaceTime and options like peer-to-peer inspections.
• Exploring regional cooperation possibilities was discussed, particularly with
neighboring counties such as Pender and Brunswick, using centralized scheduling
models.
• A brief conversation was held about ongoing siding work and the lack of permits
at a residential unit, which was flagged for follow-up.
7. Adjournment
• The meeting was adjourned at approximately 5:15 p.m. by Chair Greg Uhl.