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December 1, 2011 Board Meeting DEPARTMENT OF EMERGENCY MANAGEMENT AND 911 COMMUNICATIONS 230 Government Center Drive, Suite 115 Wilmington, North Carolina 28403 Telephone (910) 798-6920 Fax (910) 798-6925 wlee@nhcgov.com Warren Lee Director Memorandum To: Public Safety Communications Center Policy Board Members From: Warren Lee, Director Subject: December 1, 2011 Board Summary Date: January 9, 2011 A Public Safety Communications Center Policy Board meeting was held on Thursday, December 1, 2011 at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina. MEMBERS PRESENT: MEMBERS ABSENT: Mike Core Frank Blackley Leslie Chaney Donnie Hall Sterling Powell Harold Heglar Andre’ Mallette Kurt Bartley Sharon Vincent Dennis Cooper Matt Davis Sharon Braxton Warren Lee Jon Rorie Warren Brown Guests Debora Cottle, NHC Tim Corbett, NHRMC EMS Mary Smith,Wilmington PD Mike Core will be presiding as Chairman Blackley is unavailable. Chairman Core called the meeting to order at 10:01 a.m. Chairman Core asked if if everyone had a chance to review the minutes from October 27, 2011 and if there were any questions, comments, changes or corrections. There were none. Chairman Core asked if there was a motion to approve. Andre’ Mallette made a motion and Warren Lee seconded. All in favor; none opposed. Motion passed. OLD BUSINESS: City and County Fire AVL Chairman Core asked Mary Smith the status of AVL with Wilmington Police Department. She stated that they were still having issues and were working on it; when running updates it is wiping out the configurations, requiring reconfiguring the units. Some of their staff has found the keystroke required to view all units that are only for supervisor’s use. Mary has asked Sharon Braxton if they can change the keystroke so that agencies can make it more secure. Leslie Chaney asked if there were people accessing it that shouldn’t; if there was not any security on the keystroke. Mary stated that is what is happening. Leslie asked if it has been pursued with OSSI and Mary stated that they had asked Sharon if they could change the keystroke. Leslie said she would check and have her staff escalate the request since staff is utilizing something meant for supervisor’s only and this is not really secure. Matt Davis stated that New Hanover County Fire Services have switched from 3G to 4G on the settings and are testing to ensure the settings. They are working with IT and OSSI to make sure settings are correct when they perform updates; settings to ensure they can view the AVL units. Leslie asked if there were issues with the MCT’s. Mary said that they had issues and was told the County had to update the switch for MFR’s (Mobile Field Reports). Mary asked if there was someone with Wilmington Police Department included on the Change Management Committee. Sharon Braxton is included but she represents the City IT department and would like to be added to the email list as well as Sharon Vincent. Warren Lee said that Sharon and Mary were not included in the last email but he would forward it to them and ask Mike to add them to the email list. Warren Brown asked that Tim Corbett be added to the email list as well. Chairman Core introduced Tim Corbett; he is with New Hanover Regional EMS and will be the agency representative for the PSCC Board. NEW BUSINESS UHF/VHF Narrowbanding Survey Chairman Core asked if anyone had any questions or discussions about the narrowbanding survey Bob Hamlin presented last month. Warren Lee talked about the coverage issues on the south end; Carolina Beach Police was the first to notice the poor coverage on the south end. When inspecting Seabreeze tower, they discovered there was water in the coax line. When the water was drained out of the line it filled back up; there was a split in the sheathing on the outside of the line. Warren received approval to replace the coax line. This replacement should improve the coverage on the south end of the county. Sterling Powell asked if anyone looked at the maps Federal Engineering provided. Warren said yes they had looked at them. Sterling said that it looks as if coverage is going to drop in some areas. Warren said that coverage will drop in some areas and this is something that Robert Llora will be able to discuss as the maps provided are preliminary based on computer models. There will be a decrease in coverage. Maintaining pagers is one thing that needs to be discussed; how imperative are they to our service. To get the same level of coverage, there will have to be money invested in the system. Sterling wanted to know if there was a way to test now and Warren said that was a Robert Llora question. There needs to be a discussion of where the funds will come from for the narrowbanding Bob Hamlin outlined. Warren budgeted for the narrowbanding survey, not the narrowbanding work required. Leslie stated that she could work with Robert with locations of possible connectivity sites. Warren said that he would try to get with Robert on his schedule for this discussion. Chairman Core asked if there was any other new business; no one had any. OTHER ITEMS AND REPORTS 9-1-1 Center Chairman Core asked Warren Lee to update everyone on the 911 Center. Warren informed everyone that they are having some internal issues with budgeting because of the number of temporary employees they are trying to get trained and keeping the center staffed. The call response has improved since hiring all the temporaries since May. Leslie asked how the ACD (Automatic Call Distribution) plans going. Warren said they were waiting on the contract to be returned from AT&T. The purchase order has been issued. IT Chairman Core asked if Leslie could update everyone on IT and any issues. Leslie stated they had nothing major but they did have some upgrades on the Sheriff’s Office of their MDT’s, moving them to the 4G aircards and installing new images; trying to lockdown their laptops by limiting what they can run. Firehouse is coming out with a new IPAD application which we will probably see more of as these become more popular. CJIS requirements for law enforcement don’t have a lot of options. It has to be one for one; one license for one computer. If you use virtualizing, you cannot share. There is a 2 sequence security requirement for law enforcement by January 2013. If the equipment accesses CJIS and it is in a non-secure location, i.e. vehicles, they must be whole disk encrypted and they must use two factors for authentication, like using a password and having a key fob to startup. They are waiting for information on several options that are available. Change Management Matt Davis said that the group is set up on SharePoint and they could add members to it so they will be informed of the meeting schedule. Sterling Powell mentioned that he had not gotten any SharePoint items and Matt said there had been issues for some members of the Change Management Team that do not have County emails. IT is working on getting it fixed so that everyone involved has access to the SharePoint site. Debora Cottle stated the next Change Management meeting is set for December 7, 2011 from 3pm to 4pm. Chairman Core asked if there was anything else. Matt Davis said that three weeks ago they had an audit by the State Fire Marshalls Dept of Insurance. They came in to the Center and tested the dispatching as well as reviewing the schedule for telecommunicators and staffing. They grade the overall services provided and will most likely have the report ready by February and Matt will share that at the next meeting if the report is available by that time. Tim Corbett stated that they were having issues with updates. Leslie said they could work on the updates. The update button is not working as it should. Sharon Vincent said that the Wilmington Police Department wanted to go ahead with the 10-3 alerts; the Chief likes it and wants to proceed. Debora stated that she would get with Jason Adams with Motorola. Chairman Core asked if there was anything further. No one had anything else. Chairman Core adjourned at 10:37 a.m.