October 23 2014 Board Meeting/
Department Of Emergency Management
and 911 Communications
230 Government Center Drive, Suite 115
Wilmington, North Carolina 28403
Telephone (910) 798-6920
Fax (910) 798-6925
wlee@nhcgov.com
Warren Lee
Director
Memorandum
To:
Public Safety Communications Center Policy Board Members
From:
Warren
Lee, Director
Subject:
October 23, 2014 Board Summary
Date:
December 2, 2014
A Public Safety Communications Center Policy Board meeting was held on Thursday October 23, 2014
at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina.
MEMBERS PRESENT: MEMBERS ABSENT:
Frank Blackley
Mike Core
Warren
Lee
Tim Burgess
Matt Davis
Jerry Brewer
Tim Corbett
Cynthia Deacon
Zach Augustine
Chris Graham
Matt Holland
Kevin Piner
Guests
Andy Whitley, NHC Emergency Management
& 911
Debora Cottle, NHC Emergency Management & 911
Marcus Scott, NHC Fire Services
Jennifer Smith, NHC Fire Services
Jason Adams, Wireless Communications
Dustin Stream, ILM Fire
Robbie
Matheson, NHREMS
The meeting was called to order at 10:01.
Chairman Blackley asked if asked if everyone had a chance to review the minutes from August 28, 2014 meeting and if there were any questions,
comments, changes or corrections. There were none.
Chairman Blackley asked if there was a motion to approve the minutes. Matt Davis made a motion and Jerry Brewer seconded. All in
favor; none opposed. Motion passed.
OLD BUSINESS:
AVL
Chairman Blackley asked if there was anything new on AVL; Kevin Piner stated they were using it and have not seen any problems.
Chris
Graham said they have Engine #9 giving a lot of trouble; they are working on resolving the issue. He is working on making MIFI and routers to be AVL.
NEW BUSINESS
Chairman Blackley
asked if anyone had items for new business.
Chairman Blackley has a request if they could start getting response times from 911 during the Board Meetings to see if there was any way
to improve the response times.
Matt Davis stated they needed a meeting to talk about averages and percentiles and how times could be improved.
Chairman Blackley asked if anyone else
would like to be involved in the discussion. Tim Corbett, Cynthia Deacon and Jerry Brewer stated that they would like to attend.
Chris Graham brought up the at patients side tracking.
There is a button that can be pressed when you arrive at patient’s side in dispatch but it has to be announced when it occurs. Debora stated the button is not there and has to be created.
Until it is created inform dispatch they have arrived at patient’s side and it will be noted.
Matt Davis informed everyone they have a meeting set up on October 29th for Medical Facility
Response.
Matt Davis stated there was a new feature in One Solution with the upgrade. The feature allows access for law to see emergency contact information on a business.
Chris
Graham said City of Wilmington needs to upgrade the server before they can view the information. Right now only NHC Fire Services can see both sides.
Zach Augustine stated that you must have the current version to view this information.
Matt Davis stated that the radio reprogramming is completed.
Chairman Blackley asked if
there were any new business items. No one had any.
OTHER ITEMS AND REPORTS
9-1-1 Center
Chairman Blackley asked Warren Lee to update everyone on the Center. Warren stated that
a new class started October 14th. There are 18 new people in training.
IT
Chairman Blackley asked for any news from IT. Zach Augustine stated they completed the upgrade to One
Solution as well as an upgrade to ProQA. Debora stated there is a new toolbar in ProQA; questions have been asked about Ebola, this new toolbar generates questions related to travel
and symptoms.
Zach informed everyone there were seven more desktops to change out in the center. The biggest complaint to date on the ones already changed out is the screen resolution
which they are working on.
Change Management
Chairman Blackley asked Andy Whitley if there were any new items from Change Management.
Andy stated that IT has already covered what
was discussed. The query server setting to allow users to log off the MCT has not been implemented yet. There were instances in CAD were a unit was skipped over for unit recommend
and they were stuck in service for a long period of time. This meant the unit was overlooked. The unit has to be logged out and put back into service to start unit recommend properly.
This item will be discussed at the next Change Management meeting.
Chairman Blackley asked if there were any other items for discussion.
Meeting adjourned at 10:22 a.m.