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April 23 2015 Board Meeting/  Department Of Emergency Management and 911 Communications 230 Government Center Drive, Suite 115 Wilmington, North Carolina 28403 Telephone (910) 798-6920 Fax (910) 798-6925 wlee@nhcgov.com  Warren Lee Director    Memorandum To: Public Safety Communications Center Policy Board Members  From: Warren Lee, Director  Subject: April 23, 2015 Board Summary  Date: June 18, 2015   A Public Safety Communications Center Policy Board meeting was held on Thursday April 23, 2015 at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina. MEMBERS PRESENT: MEMBERS ABSENT: Frank Blackley Tim Burgess Jerry Brewer Matt Holland Warren Lee Robbie Matheson Matt Davis Cynthia Deacon Sharon Braxton Leslie Chaney Mike Core David Yanacek Guests Andy Whitley, NHC Emergency Management & 911 Debora Cottle, NHC Emergency Management & 911 Steven Still, NHC Emergency Management & 911 Kathryn Strickland, NHC Emergency Management & 911 Karen Benton, NHC Emergency Management & 911 Zach Augustine, NHC IT Marcus Scott, NHC Fire Services Jennifer Smith, NHC Fire Services Chris Graham, WFD IT Harry Baumann, WPD Mike Gomes, City of Wilmington IT Paul Burdette, WBPD Steve Mason, WFD Dustin Stream, ILM The meeting was called to order at 10:04 am. Chairman Blackley asked if asked if everyone had a chance to review the minutes from March 5, 2015 meeting and if there were any questions, comments, changes or corrections. There were none. Chairman Blackley asked if there was a motion to approve the minutes. Mike Core made a motion and Jerry Brewer seconded. All in favor; none opposed. Motion passed. OLD BUSINESS: AVL No one was present to update on AVL Call Processing Chairman Blackley stated that Steve Mason had a presentation for fire call processing times. Steve had done a project for the Executive Fire Officer Program and had presented five top recommendations to improve call processing. (included) Chairman Blackley asked if there were any questions after Steve Mason’s presentation. No one had any. NEW BUSINESS Chairman Blackley asked if there were any items for new business. Debora Cottle introduced Kathryn Strickland and Karen Benton; they will be the Quality Improvement staff. Kathryn and Karen’s roll will be to QA at least 75 calls a week for fire and medical as well as any agency questions. They will also work on other items such as visiting other agencies to see if there are areas we have that could be improved and work with Andy Whitley on rapid response. So far some of the agencies they have visited have the same issues as New Hanover County with retention. Debora also stated with Kathryn and Karen’s new role, she has reorganized the staff with supervisor changes. This change of supervisors has not resulted in any additional staff. Chairman Blackley asked if there were any other items for new business. No one had any. Leslie Chaney stated there was a major infrastructure upgrade coming. The last time this was done was in 2006; the equipment has reached its end of life. There will be a VPN upgrade for those that use it; it also has not been updated in years. There will be a large upgrade with Sungard; they are working on the bugs and finalizing it before we move forward and the schedule will be coordinated on a go live date. Leslie also stated the Freedom App is still in the proposed budget going before the county commissioners for approval. Leslie stated the 911 Board will pay for combined license but not both; you would get either get MCT or Freedom App. It might be worth looking at consolidating the existing contracts. The Freedom App was quoted as an addition not a full replacement. Chairman Blackley asked if there were any other items for new business. No one had any. OTHER ITEMS AND REPORTS 9-1-1 Center Chairman Blackley asked Warren Lee to update everyone on the Center. Warren Lee talked about encryption since it was discussed in the last board meeting; the airport is now encrypted. Warren also discussed the back-up center. It is in the budget pending the county commissioners’ approval. The grant has been submitted to the state for the remaining funds needed to implement the back-up center. The radio and telephone upgrade are the largest expense. IT Chairman Blackley asked for any news from IT. Leslie Chaney stated there was a major infrastructure upgrade coming. The last time this was done was in 2006; the equipment has reached its end of life. There will be a VPN upgrade for those that use it; it also has not been updated in years. There will be a large upgrade with Sungard; they are working on the bugs and finalizing it before we move forward and the schedule will be coordinated on a go live date. Leslie also stated the Freedom App is still in the proposed budget going before the county commissioners for approval. Leslie stated the 911 Board will pay for combined license but not both; you would get either get MCT or Freedom App. It might be worth looking at consolidating the existing contracts. The Freedom App was quoted as an addition not a full replacement. Chairman Blackley asked if there any other questions for IT. No one had any. Chairman Blackley asked if there were any other items to be discussed. Mike Core introduced Paul Burdette. Mike stated he was retiring and Paul would be the new representative for Wrightsville Beach Police Department. David Yanacek brought up the robbery to BB&T. Some financial institutions have been utilizing GPS for tracking. Law enforcement used handheld beacons tied to the GPS. The telecommunicators did a great job during this event. Chairman Blackley asked if there were any other items. No one had any. Meeting adjourned at 11:19 a.m.