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August 27 2015 Board Meeting/  Department Of Emergency Management and 911 Communications 230 Government Center Drive, Suite 115 Wilmington, North Carolina 28403 Telephone (910) 798-6920 Fax (910) 798-6925 wlee@nhcgov.com  Warren Lee Director    Memorandum To: Public Safety Communications Center Policy Board Members  From: Warren Lee, Director  Subject: August 27, 2015 Board Summary  Date: October 1, 2015   A Public Safety Communications Center Policy Board meeting was held on Thursday August 27, 2015 at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina. MEMBERS PRESENT: MEMBERS ABSENT: Frank Blackley Robbie Matheson Warren Lee Matt Holland Matt Davis Jerry Brewer Cynthia Deacon Keith Green Tim Burgess Leslie Chaney Paul Burdette Guests Andy Whitley, NHCEM & 911 Debora Cottle, NHCEM & 911 Steven Still, NHCEM & 911 Charles Smith, NHCEM & 911 Kathryn Strickland, NHCEM & 911 Karen Benton, NHCEM & 911 Jennifer Price, NHC IT Anthony Thomas, NHC IT Cindy Hewitt, NHC IT Marcus Scott, NHC Fire Services Jennifer Smith, NHC Fire Services Chris Graham, WFD IT Sharon Braxton, City IT Mike Gomes, City IT Steve Mason, WFD Glenn Knox, Firstnet NC Allan Sadowski, Firstnet NC Mike Cavaluzzi, Wireless Jason Adams, Wireless Dan Wilcox, CFCC PD The meeting was called to order at 10:04 am. Chairman Blackley asked if everyone had a chance to review the minutes from April 23, 2015 meeting and if there were any questions, comments, changes or corrections. There were none. Chairman Blackley asked if there was a motion to approve the minutes. Matt Davis made a motion and Cynthia Deacon seconded. All in favor; none opposed. Motion passed. OLD BUSINESS: AVL Chairman Blackley asked if there was any updates for AVL. Chris Graham stated as of right now status is the same except they discovered that the Jetpacks only work with certain apparatus. Chairman Blackley asked if there were any other items for old business. There were none. NEW BUSINESS Chairman Blackley introduced Glenn Knox and Allan Sadowski both from Firstnet. Glenn presented a powerpoint presentation, which is attached. Firstnet provides nationwide network communications for first responders. Glenn stated they were hoping to stay with the proposed monthly cost of $30 per unit. In the PowerPoint presentation attachment there are two links; one for a survey and one for signing up for the mailing list. FirstNet is asking for your input to ensure the draft plan proposed is what is needed and beneficial to public safety and first responder agencies. Leslie Chaney asked if this is in addition to or replacement of existing network. You would be a FirstNet subscribed and the roaming would be handled by whomever has the roaming agreement for the area. Keep in mind while in roaming status you would not have priority status. As the network gets built out further there would be less area that you will be in a roaming status. Chairman Blackley asked about the RFP; is it going out on a federal level. According to Glenn the draft RFP will go out in December hopefully with all New Hanover County area agencies input. Voting Chairman Blackley opened the floor for nominations for Chair. Matt Davis nominated Chief Blackley and Cynthia Deacon seconded. Chairman Blackley asked if there were any nominations for Vice Chair. Chairman Blackley nominated Jerry Brewer and Matt Davis seconded. Chairman Blackley asked if there were any other nominations. No one had any. Nominations closed; decided by default. Chairman Blackley asked if there were any other items for new business. No one had any. OTHER ITEMS AND REPORTS 9-1-1 Center Chairman Blackley asked Warren Lee to update everyone on the Center. There is a new class of 10 students. Matt Langley reports they are doing well. Steven Still has joined the class to broaden his knowledge. Andy Whitley discussed SunGard releasing new updates with more features like Google integration with CAD, body worn cameras and how to tag them with the incidences in CAD and drones being integrated as well. A change to mupdates; updating as you launch the application rather than manually updating. IT Chairman Blackley asked for any news from IT. Leslie wanted to introduce Cindy Hewett who is the Deputy CIO, Anthony Thomas who is the supervisor of the staff that support the public safety agencies and Jennifer Price who is the new Public Safety Analyst. Leslie also discussed the outages that have occurred. On July 31st there was a core outage in the center. The CAD servers were not down but the core network infrastructure went offline. The major upgrade previously discussed included the key switch. There was a bug in the software for the new pieces of equipment and had to do a code upgrade. Before the code upgrade was started there was another bug which caused the second outage. The result of all this requires a replacement of the module that went out during the upgrade. Leslie said they are looking at putting the core services for 911 on a switch by itself rather than sharing a switch for stability to the core services. Leslie stated that the New Freedom App is on the adopted budget. They are working on a policy for usage. The handout is attached. Chairman Blackley asked if there were any questions for IT. No one had any. Chairman Blackley asked if there were any other items to be discussed. Matt Davis talked about quality assurance for call processing and it is progressing. They have been able to identify problems and challenges with the goal of improving call processing times. Matt also brought up the suggestion previously submitted for Locution. Debora said she would make contact with the vendor for a demonstration to all interested parties. Matt also brought up a safety concern. Recently, they were concerned there were not enough telecommunicators to monitor the public safety channels on fire. Debora said she did not want anyone to believe the radios were not monitored; they were. The fire agencies were all contacted to ask them to go back to the primary channel to talk to central. Chairman Blackley stated he understood they were looking to change some of the ways 911 surcharge funds could be used. Debora said there was a meeting in Raleigh and she would be attending if anyone wanted to car pool, just let her know. Chairman Blackley asked if Debora could report back on the discussion. Chairman Blackley asked if there were any other items. No one had any. Meeting adjourned at 11:23 a.m.