August 25, 2016 Board Meeting
/
Department Of Emergency Management
and 911 Communications
230 Government Center Drive, Suite 115
Wilmington, North Carolina 28403
Telephone (910) 798-6920
Fax (910) 798-6925
wlee@nhcgov.com
Warren Lee
Director
Memorandum
To:
Public Safety Communications Center Policy Board Members
From:
Warren
Lee, Director
Subject:
August 25, 2016 Board Summary
Date:
September 29, 2016
A Public Safety Communications Center Policy Board meeting was held on Thursday August 25, 2016
at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina.
MEMBERS PRESENT: MEMBERS ABSENT:
Frank Blackley Jerry Brewer
Cynthia
Deacon
Warren Lee
Matt Davis
David Yanacek
Leslie Chaney
Sterling Powell
Timothy Corbett
Tim Burgess
Sharon Braxton
Guests
Debora Cottle, NHCEM & 911 Steven Still,
NHCEM & 911
Andy Whitley, NHCEM & 911 Charles Smith, NHCEM & 911
Matt Langley, NHCEM & 911 Mike Gomes, City IT
Bruce Sandy, NHC IT Cindy Hewitt, NHC IT
Tomashia Robinson, NHC
IT Jessica Spencer, NHC Fire
John Musacchio, WPD Malcolm Phelps, WPD
Derek Blount, WPDIT Glen Rogers, WBFD
Jason Adams, Wireless Mike Cavaluzzi, Wireless
The meeting was called to order at 10:00 am.
Chairman Blackley asked if everyone had a chance to review the minutes from August 25, 2016 meeting and if there were any questions, comments,
changes or corrections.
Chairman Blackley asked if there was a motion to approve the minutes. Sterling Powell made a motion and David Yanacek seconded. All in favor; none opposed.
Motion passed.
OLD BUSINESS:
Freedom App Policy
Chairman Blackley asked Leslie Chaney if she would talk about the Freedom App Policy. The issue of using personal devices for the
application for law enforcement is not allowed; CJIS requirements are that the device must be agency supplied for any law enforcement but the use of personal devices for other first
responders it is a best practice not a requirement and must have an MDM present.
Each agency has to name a device manager and inform Warren Lee of who is authorized to request access
for the devices and obtain device ID’s.
Leslie stated the Board needs to decide if they will allow non-law agencies to utilize the application on personal devices.
Warren Lee said
that the last meeting the consensus was as long as the agency head approved it.
Matt Davis wanted to know if the personal devices would fall under the county’s mobile device management
policy or if it was an agency decision. Leslie stated that audits have focused on devices that the county controls not personal devices.
Matt stated that no matter what we needed to
ensure that we maintain the CAD integrity. Leslie stated that the county will not be using personally owned devices; all county agencies will be using county owned devices as well as
MDM (mobile device manager).
Chairman Blackley stated the City of Wilmington is looking at the MDM policy; though a decision will most likely not be made within the next month or so.
Chairman
Blackley asked if Sterling Powell had any questions. Sterling asked if it was possible to do a limited rollout to some of the personal devices to see how it worked. Chairman Blackley
said that the password security feature must be utilized.
Sterling stated that Wrightsville Beach Fire was planning on using personal devices since they did not have the resources
to provide devices to staff.
Sterling Powell made a motion for the approval of the Freedom Mobile App Policy to include on the first bullet of usage of personal devices as follows:
Proposed: Freedom will only
be allowed on agency owned devices – NO personal phones or tablets – this is an absolute requirement for Law Enforcement and is a recommended best practice for all others.
Final:
Agency owned devices are an absolute requirement for County usage. Freedom will only be allowed on personal devices with agency head approval and authorization.
Chairman Blackley
asked if there was a second to the motion. Matt Davis seconded. Chairman Blackley asked if everyone was in favor of the motion. All in favor; none opposed. Motion passed.
Chairman
Blackley asked if there were any more items for old business. No one had any.
NEW BUSINESS
Chairman Blackley asked if anyone had any items for new business. Sterling Powell introduced
Chief Glen Rogers who is now working for Wrightsville Beach Fire.
Matt Davis introduced Jessica Spencer who is the new Fire Services Fire Systems Data Specialist.
David Yanacek introduced
Lt John Musacchio and he will be the primary person for WPD starting at the next meeting.
Chairman Blackley asked if anyone had any items for new business. No one had any.
OTHER ITEMS
AND REPORTS
9-1-1 Center
Chairman Blackley asked if Warren Lee could update everyone on 911. Warren said they received the Board’s approval for moving ahead with the sole source purchase
of EPD (Emergency Police Dispatch). This will start the process with the vendors and IT; it will probably be April before they can implement.
Warren also said there was a demo console
in the atrium; please check it out. One of the potential vendors set it up. This is a demo of one of the consoles being considered for the backup 911 Center if the NC 911 Board approves
grant funding for the backup plans. The consoles are slated for replacement in the current 911 Center.
Warren informed every there will be six new telecommunicators starting on August
30, 2016.
Warren asked Andy Whitley to inform everyone about the CAD issues. Andy asked Bruce Sandy if he could discuss the issues. Bruce said there have been random CAD lockups over the past
couple of months. IT has been working with OSSI and they have not had a lockup in 11 days. So far the problem has been solved but they will keep monitoring it.
Bruce said there
have been maintenance and updates completed since the CAD issues have been resolved.
Cindy Hewitt added CAD and RMS updates will be routinely scheduled and updated monthly. This
should only cause an outage of 30 minutes or so rather than 4 hours.
Warren wanted to thank everyone in IT and Andy for their diligence and hard work with OSSI to get these issues
resolved.
Warren stated that the plan for the backup site has been approved by the NC 911 Board and having started moving forward with the initial stages of the backup site.
Warren
also mentioned that he has officially turned in his retirement for the end of the year. Chris Coudriet, County Manager, announced yesterday Steven Still will be taking over the Emergency
Management & 911 Director.
Chairman Blackley asked if the turnover rate has improved. Warren said that it is about the same; the class starting in a few days had 12 in the process
and before the first day it is already down to 6 new hires. The previous class from October 2015 had 18 new hires start and as of this week they have 10 remaining on the floor. It
is a daily challenge. Chairman Blackley asked if HR is assisting in the hiring process. Warren informed everyone HR is screening thoroughly.
David Yanacek asked where the backup center
was proposed; Warren stated the old Register of Deeds office on 2nd.
Chairman Blackley asked if anyone had any more items for 911. No one had any.
IT
Chairman Blackley asked Leslie
Chaney to update everyone on IT. Leslie said 911 talked about most of the items for the coming year.
Leslie stated they have the call processing project to work on and would appreciate
everyone’s involvement in the project.
Chairman Blackley asked Debora Cottle about the call processing changes; fast forwarding calls. Debora stated they have not moved forward with
creating it. Matt Davis said he and Chief Mason were working with the agencies to get a smooth transition and get everyone on the same page before they start with the fast forwarding
feature.
Chairman Blackley asked if there were any questions for IT. No one had any.
Chairman Blackley asked if there were any other items to be discussed.
Meeting adjourned at 10:23 a.m.