February 25, 2016 Board Meeting/
Department Of Emergency Management
and 911 Communications
230 Government Center Drive, Suite 115
Wilmington, North Carolina 28403
Telephone (910) 798-6920
Fax (910) 798-6925
wlee@nhcgov.com
Warren Lee
Director
Memorandum
To:
Public Safety Communications Center Policy Board Members
From:
Warren
Lee, Director
Subject:
February 25, 2016 Board Summary
Date:
April 20, 2016
A Public Safety Communications Center Policy Board meeting was held on Thursday February 25, 2016
at 10:00 AM in the Emergency Operation Center, 220 Government Center Drive, Wilmington, North Carolina.
MEMBERS PRESENT: MEMBERS ABSENT:
Timothy Burgess
Warren Lee
Matt
Davis
Cynthia Deacon
Harry Baumann
Leslie Chaney
Sterling Powell
Guests
Debora Cottle, NHCEM & 911 Steven Still, NHCEM & 911
Matt Langley, NHCEM & 911 Kathryn Strickland,
NHCEM & 911
Marcus Scott, NHC Fire Services Mike Gomes, City IT
Jason Adams, Wireless Derek Blount, WPD IT
Chris Graham, City IT Bruce Sandy, NHC IT
Jennifer Price, NHC IT Cindy
Hewitt, NHC IT
The meeting was called to order at 10:05 am.
Warren Lee asked if there was a quorum; yes, 6 are required and present. Acting Chairman Lee asked if everyone had a
chance to review the minutes from December 3, 2015 meeting and if there were any questions, comments, changes or corrections. Acting Chair Warren Lee stated he noticed one typo that
needed to
be corrected; Jerry Brewer is the whole name and does not need Deacon added nor has he been adopted by Cynthia Deacon.
Acting Chair Lee asked if there was a motion to approve the minutes
with this correction. Matt Davis made a motion and Cynthia Deacon seconded. All in favor; none opposed. Motion passed.
OLD BUSINESS:
AVL
Acting Chair Lee asked if there were any updates
on AVL. Chris Graham stated they are testing MIFI and Gobi on cars but there were issues in the trucks and they were working it out.
Chairman Blackley asked if there was any more
items for old business. No one had any.
NEW BUSINESS
Chairman Blackley asked if anyone had any items for new business. No one had any.
OTHER ITEMS AND REPORTS
9-1-1 Center
Acting
Chair Lee stated that Human Resources is assisting the 911 Center with hiring and retention.
Mark Francolini introduced Tracy Dawson who is the HR Analyst for 911. Tracy informed
everyone they had a job fair. There was a great turnout for all positions open for the job fair. They will most likely do this again in the fall. They hired for the vacant positions
and added overfill positions. There is now one overfill position left and they will start a new group on March 15.
Tracy stated they have a focus group with 911 employees to look
at problems and issues. Tracy is finding there is passion with the current employees. The training has been revamped. The current employees are glad they are trained for call taking
when the new hires hit the floor. The focus group is also looking to see if there needs to be any internal changes.
Tracy informed everyone that the numbers given for separated employees
are common across the different centers just that some of the selected hires were not prepared for the work being asked of them.
Acting Chair Lee brought up CAD issues. OSSI is working
on it with Andy Whitley. There has not been a resolution as of yet.
Acting Chair Lee informed everyone that 911 was a victim of a ransom virus. CAD was down about 5 hours. There was an email opened which included a virus that affected CAD.
Leslie
asked that everyone be vigilant when opening any email; if it is suspicious please delete it. New Hanover was fortunate to be able to restore from a backup.
Acting Chair Lee asked
if Matt Langley would update the Board on the new hires.
Matt stated that training has been revamped. They are extending the class time. Class time is now 8 weeks and not six. The
new hires will be cleared on call taking before they are assigned to a squad. This seems to be working out well.
IT
Acting Chair Lee asked for any news from IT. Leslie stated that
two of the 911 projects are in the top half of the items brought before the ITGC; Locution and EPD which is Emergency Police Dispatch. Freedom app has been put on hold. There will
be admin training in March and then it will go to the field. Hopefully this will be done by June.
Leslie stated they are also working on the policy of the app since you must be CJIS
compliant with the device it is installed on.
Acting Chair Lee asked if there were any questions for IT. No one had any.
Acting Chair Lee asked if there were any other items to
be discussed.
Meeting adjourned at 10:45 a.m.