August 22, 2019 Board Meeting
/
Department Of Emergency Management
and 911 Communications
230 Government Center Drive, Suite 115
Wilmington, North Carolina 28403
Telephone (910) 798-6920
Fax (910) 798-6925
hlindsey@nhcgov.com
Hope Lindsey
Director
Memorandum
To:
Public Safety Communications Center Policy Board Members
From:
Hope
Lindsey, Director
Subject:
August 22, 2019
Date:
October 7, 2019
A Public Safety Communications Center Policy Board meeting was held on Thursday August 22, 2019 at 10 am
in 116 Conference Room, 230 Government Center Drive, Wilmington, North Carolina.
MEMBERS PRESENT: MEMBERS ABSENT:
Glen Rogers Tim Burgess
Jerry Brewer
Cindy Hewett
Matt
Davis
Hope Lindsey
Jason Bishop
Cynthia Deacon
Jon Mason
Guests
Karen Benton, NHC 911 Matt Langley, NHC 911
Jennifer Price, NHC IT Gia Long, NHC IT
Jennifer Smith, NHC
Fire Mike Gomes, WFD
Chris Graham, WFD Meredith Mulford, WFD
Aaron Kasulis, NHRMC Alejandra Sotelo, WPD
Joe Miljenovic, KBPD
The meeting was called to order at 10:04
am.
Chairman Rogers asked if everyone had a chance to review the summary from July 11, 2019. Chairman Rogers asked if there was a motion to approve the
minutes; Matt Davis asked that Michael Pinson be removed from member portion and added to visitor portion as he was not a designated member. Chairman Rogers asked if there was a motion
to approve the minutes with the correction; Matt Davis made a motion and Jerry Brewer seconded. All in favor; none opposed. Motion passed.
OLD BUSINESS:
Freedom and Central Square
Chairman
Rogers asked if there were any outstanding issues with Central Square and Freedom; Cindy Hewett asked if Gia Long would update the board. Gia stated they are having issues with access
and maintenance and this is a work in progress.
Matt Davis asked about the list of items resulting from meeting with the group and if the items had been resolved. Cindy said that is
a portion what Gia is working on along with access.
Chairman Rogers asked if this had to do with the departure of the Public Safety Data Analyst; Cindy stated they were reviewing items
that were left outstanding and right now IT is working out who will handle what item(s) until a replacement is hired.
Chris Graham mentioned that Wilmington Fire lost 4 or 5 term
ID’s and Mike Gomes is working with him to resolve this, also related to Data Analyst departure.
Five employees could not query or get info on calls and that is a Central Square issue.
Chairman Rogers asked if anyone had any other issues or questions about Central Square; there were none.
NEW BUSINESS
By-Laws
Chairman Rogers asked if everyone had reviewed the
list of members and if there were any corrections to be made. They had been emailed to the Board; the new list needs to have members and participants labeled. This will be done and
sent with the minutes for this meeting.
Chairman Rogers asked if there were any thoughts on adding Public Safety as a voting member. The discussion needs to include all members; not
all had a designated member attending. City of Wilmington City Managers Office, Town of Kure Beach, Town of Carolina Beach, and Town of Wrightsville Beach have not designated a member
as their representative. They will be asked to inform the board of who they select.
Chairman Rogers stated the board will have to look at dividing Kure Beach and Carolina Beach as
Fire and Police for as voting members rather than participants to include all agencies. Wrightsville Beach Fire should be included and may
replace Town of Wrightsville Beach. With an increase of members; changing the number for a quorum might be appropriate. Right now the member list is 13 of which need to be discussed
as well when amending the number of agencies for a quorum.
Notice will be sent to agency members to ensure there is a quorum to vote on the changes and comply with the 30 days’ notice.
Proposed
changes would be the increase of quorum to 50% of members; adding Carolina, Kure and Wrightsville Beaches Police and Fire as voting members; adding 911 Director as a voting member.
Jon
Mason asked what the purpose is of the PSCC Policy Board. Is this a policy board or an advisory board? If it is just an advisory board this needs to be changed from PSCC Policy to
PSCC Advisory.
Chairman Rogers asked if there were any other items and changes to consider for the Policy Board to review. No one had any other items.
Improved Communications
Chairman
Rogers asked that there be improved communications to items that affect the agencies. Many times agencies are left in the dark with no communication or miscommunication. Chairman Rogers
stated he would like to see them improved; any newsworthy items be sent out to all members of the board.
Chairman Rogers asked if there were any questions or items to add; no one had
any.
OTHER ITEMS AND REPORTS
9-1-1 Center
Chairman Rogers asked Hope Lindsey to update the board on 911. Hope stated the budget will be presented to the board at the December meeting
and welcomes input from the PSCC Board. Hope’s intention is more active participation of the Board members during budget preparation in the future.
Hope informed the board that Motorola
has completed moving all equipment back to the 911 Center from the backup.
Hope mentioned that she has found in her experience that radios used inside vehicles get interference from
equipment inside the vehicles. There is proper use for radios and that may affect the communications issues on the south end of the county.
Hope stated that UNC-W has discussed going
to their own center and not utilize the current 911 Center with New Hanover County.
Our 911 Center is currently fully staffed; there are currently 19 telecommunicators not fully trained of which eight are new and they have started on the floor about a month ago.
Hope
informed the board they are advertising for the vacant Data Analyst position and are working with HR to expand the duties.
Hope stated she has scheduled and met with or has meetings
with the agencies that are a part of the center and should have them completed. The agencies were glad to discuss issues they would like reviewed or changed and Hope will be working
on them.
IT
Chairman Rogers asked Gia Long to update everyone on IT. Gia stated that telestaff has been updated to hosted as of last month. This month they are working to set the
EOC back up.
Optima has changed leadership; IT is testing and working through issues. Hopefully they will be resolved by February/March 2020.
Chairman Rogers asked if there were
any questions for IT; there were none.
Meeting adjourned 11:50