August 27 2020 Board Meeting
/
Department Of Emergency Management
and 911 Communications
230 Government Center Drive, Suite 115
Wilmington, North Carolina 28403
Telephone (910) 798-6920
Fax (910) 798-6925
hdowns@nhcgov.com
Hope Lindsey
Director
Memorandum
To:
Public Safety Communications Center Policy Board Members
From:
Hope
Downs, Director
Subject:
August 27, 2020
Date:
October 13, 2020
A Public Safety Communications Center Policy Board meeting was held on Thursday August 27, 2020 at 10:00 am
at 230 Government Center Drive, Wilmington, North Carolina.
MEMBERS PRESENT: MEMBERS ABSENT:
Matt Davis Tim Burgess
Warren Brown
Steven Still
Glen Rogers
Cindy Hewett
Rodney
Dawson
Participants
Hope Downs, NHC 911 John Heysel, NHC 911
Karen Benton, NHC 911 Gia Long, NHC IT
Todd Richardson, NHC IT Jennifer Smith, NHC Fire
Dustin Stream,
ILM Fire Joan LaSpada, Wilmington IT
Carla Bradshaw, Wilmington IT Chris Graham, Wilmington Fire
The meeting was called to order at 10:06 am.
Chairman Rogers asked if everyone
had a chance to review the summary from June 28, 2020 meeting and asked if there were any questions, comments or corrections. No one had any. All in favor for approving the minutes;
none opposed. Motion passed.
OLD BUSINESS:
Freedom and Central Square
Chairman Rogers asked if there were any outstanding issues with Central Square and Freedom; Chris Graham stated that Fire had a ticket and
they were working with them to resolve.
Chairman Rogers asked if anyone had any other issues or comments about Central Square or Freedom; there were none.
NEW BUSINESS
Chairman Rogers
asked if anyone had anything for New Business.
Chairman Rogers stated it was time for elections of Chair and Vice Chair; were there any nominations. There were no nominations.
Chairman
Rogers stated he would not be Chair for the next year; please email him with your interest for either of these positions.
OTHER ITEMS AND REPORTS
9-1-1 Center
Director Downs stated
there were 14 telecommunicators in the center currently in training to clear all consoles.
There was a recent promotion; Keisha Leonard was promoted to the newest assistant supervisor
on C Squad.
The County is in the process of redeveloping the complex with the potential for growth.
Quality Assurance is close to accreditation for EPD; hopefully by year end. There
has been progress in EMD and EFD. They have QA classes sometime in the fall.
ESInet, a hosted phone system, will be completed sometime in September.
Chairman Rogers asked if anyone
had any other items or questions.
IT
Cindy Hewett stated that IT partnered with a third party to monitor security related items in July. There is an exercise planned in September for
a data attack. This will allow IT to see where or if security needs to be tightened up. Trina Ballard will be heading the project.
IT is migrating away from Explorer browser to Chrome.
The windows update is completed.
IT will be ensuring that there is up to date equipment for the large network replacement planned.
PC
replacement is underway. Staff teleworking have gotten the most recent equipment and the next equipment replaced will be the older PCs.
During the EOC for Isaiais, a lot of the staff
did not have laptops to bring for the activation as they had desktops and there was a shortage of IT issued laptops to give to EOC staff; they utilized the 911 training laptops.
Auto
dispatch has gone through the ITGC and there may be an October start date; Tim McClung is coordinating this project.
Chairman Rogers asked if there were any other items. Hope stated
that there needs to be a system in place for exiting employees; 911 is not being notified when employees separate and there are a lot of users that should be inactive or removed from
our system. If it was possible for our agencies to relay an exiting employee to John Heysel to remove these exiting employees.
Chairman Rogers asked if there were any other items;
there were none.
Meeting adjourned 10:58