June 28 2020 Board Meeting
/
Department Of Emergency Management
and 911 Communications
230 Government Center Drive, Suite 115
Wilmington, North Carolina 28403
Telephone (910) 798-6920
Fax (910) 798-6925
hlindsey@nhcgov.com
Hope Lindsey
Director
Memorandum
To:
Public Safety Communications Center Policy Board Members
From:
Hope
Lindsey, Director
Subject:
June 28, 2020
Date:
August 14, 2020
A Public Safety Communications Center Policy Board meeting was held on Thursday June 28, 2020 at 10:05 am at
230 Government Center Drive, Wilmington, North Carolina.
MEMBERS PRESENT: MEMBERS ABSENT:
Matt Davis Tim Burgess
Warren Brown
Anna McRay
Glen Rogers
Jason Bishop
Cindy
Hewett
Participants
Hope Downs, NHC 911 Debora Cottle, NHC 911
John Heysel, NHC 911 Karen Benton, NHC 911
Gia Long, NHC IT Todd Richardson, NHC IT
Jennifer Smith,
NHC Fire
The meeting was called to order at 10:05 am.
Chairman Rogers asked if everyone had a chance to review the summary from February 27, 2020 meeting and asked if there were
any questions, comments or corrections. No one had any. All in favor for approving the minutes; none opposed. Motion passed.
OLD BUSINESS:
Freedom and Central Square
Chairman Rogers asked if there were any outstanding issues with Central Square and Freedom; Gia Long stated they have been there were none
and things have improved.
Chairman Rogers asked if anyone had any other issues or comments about Central Square; there were none.
NEW BUSINESS
Chairman Rogers asked if anyone had
anything for New Business. John Heysel stated that there has been a request from the State of North Carolina to enter Hazmat vehicles. Matt Davis said he would talk with John about
some of the units and their proper listings.
OTHER ITEMS AND REPORTS
9-1-1 Center
Director Downs stated in response to Covid-19 some staff were moved to the backup the first of March.
This helps to maintain a six-foot distance between employees. There have been plexiglass partitions installed for the positions that are closer than six-feet and masks are required
if the six-foot rule is not possible.
Facilities Management will come in and sanitize the Center and backup when there are concerns about contamination.
We have a COOP plan in place
in case of an infection in the center.
Director Downs informed the Board that the Q Team was teleworking. Karen Benton is in the office occasionally, Roscoe Harris and Lisa Weldrick
come in as needed for meetings.
Warren Brown stated that as of right now there have not been any staff with EMS sick from Covid 19. There have been approximately 7 people transported
with confirmed cases. They are seeing a lot of cases from outside New Hanover County.
Director Downs stated the class of 7 that started March 24 have all cleared call taking. They
will start training on consoles next. We are looking at the next class starting in September.
Director Downs informed the Board that UNC-W will not be dispatched out of the center
starting July 1. The 911 Center will still take calls and monitor channels.
ESInet will go live in September. Once it is installed and running the North Carolina 911 Board will review our funding to pay for the phone system and our funds from surcharge will
be reduced to offset costs.
Chairman Rogers asked if anyone had any other items or questions.
IT
Cindy Hewett introduced Todd Richardson, he is one of the Systems Supervisors.
Cindy
stated that IT has installed the new version of WebEOC though they are working with issues in the Special Needs Registry.
IT is working with Emergency Management and EPIC to get them
set up at HHS during this adjustment for Covid 19.
There are about one third of New Hanover County’s staff teleworking. IT is working to increase the VPN connectivity for the work
from home staff.
GIS data has been updated to improve maps for Next Gen 911. IT is installing equipment for a go live date in September.
IT has almost completed the transition from
Windows 7 to Windows 10.
There has been a lag in CAD but IT is close to a resolution. The lag and issues will be monitored.
Orthos is being tested before deploying.
Optima has two
issues outstanding and waiting on the fix before installing live for the latest upgrade.
With Covid 19, ProQA has been updated three times since March.
Warren Brown stated EMS is
receiving 100’s of 36 cards but only had a handful of positive.
Chairman Rogers asked if there were any other items; there were none.
Meeting adjourned 10:58